Work History

Work History
Jul 2014 - Present

LMS Training Administrator

Fox Rent-A-Car

User profile set up and maintenanceSet up and control of access levelsSet up and maintenance of specified user groupsSet up and maintenance of Fox UniversitySet up and control of virtual instructor led trainingAssign training courses; test comprehension and evaluate performanceCreate and assign employee development plans

Content responsibilities:Populate the system by importing AICC, SCORM and other content such as HTML courses and documentsCreate learning coursesCreate comprehension testsOther projects as assignedPerform other duties as required

May 2014 - Present

Instructional Design Intern

Lake Sumter State College

Design and develop instructional material for school courses that support company technical products.Demonstrate and utilize effective needs analysis, project management, course development, and evaluation skills.Develop entry and advanced level courses for both internal and external audiences.Utilize multimedia technology and authoring tools.

Sep 2010 - Jun 2014

Order Data Analyst

Louroe Electronics

-Heavy data entry, screen callings, created meeting arrangements, prepared reports and maintained customer relations

-Developed and upheld terms and conditions for company success and progress

-Processed shipping, receiving and returns of products for distributors

-Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

-Developed Training module for Product Learning

-Completed operational requirements by creating and assigning administrative projects while expediting and completing work results

-Proposed, created, revised and implemented systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and personnel requirements while implementing the changes

Aug 2009 - Sep 2010

Building Manager

USU at CSU Northridge

-Assisted students and patrons with questions and situations throughout shifts

-Created brief reports, assisted supervisors in maintaining the facilities and creating setups for events throughout the day

-Wrote, filed and logged incident reports throughout various situations

-Develop and implement facility emergency plans

-Supported customer requests and problem resolution.

-Designed and implemented presentation materials

Jun 2007 - Jun 2009

Customer Service Rep

Park East Kosher Fine Foods

Provided customer service to patrons and assisted in developing customers requests

-Initiated and complete various catering requests

-Maintained liaisons with caterers and customers requests through communicative means

-Prepared, processed and forwarded paperwork and plans for orders and requests

-Facilitated catering order design and development.

-Consulted with customers for need clarification and solution design.

-Received and processed customer suggestions for product improvement

Nov 2007 - May 2008

Bank Clerk

TD Bank

Processed financial transactions via check verification, deposits, withdrawals

-Performed verifications for monetary loans, deposits and credit references

-Provided customer service while adhering to banking policies and procedures

-Actively prevented fraudulent activity to protect customer assets

Close Positively Sample Project

M.S. Instructional Design and Technology Projects

Technical Writing Samples

Education

Education

Skills

Skills

Cornerstone OnDemand

cloud based talent management software (learning cloud)

Blackboard

web-based learning management system (LMS) to support online courses and face-to-face supplemental education 

Microsoft PowerPoint

creating slide show presentations

Adobe Captivate

slideshow presentation and course development software

Adobe Dreamweaver

website development and editing software

Adobe Premiere

video development and editing software

Adobe Photoshop

photo/image editing software

Adobe Audition

audio editing/development software

Intuit Quickbooks

software solutions to manage business finances

Technical Writing

detailed descriptions and directions for end users