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Summary

Committed and highly motivated person. Good interpersonal and leadership skill, pleasant personality, flexible, loyal, easily adapt to new environment and able to work in team or independently. I have interest in planning management, financial management, and another job issues that concern at problem analysis. moreover, i would llike to work in environment that can improve my skill and experience so that i can give more contribution to the company

Work History

2004Present

Customer Service

PT. Bank CIMB Niaga
  • Provide splendid customer services to customers in a friendly and courteous manner at all times
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
  • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  • Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  • Ensure that customers’ confidential information is properly protected and only used for official purposes
  • Be involved in performing some financial related and marketing transactions
  • Channel complex customer complaints and challenges to the right quarters for effective resolution

Education

2004

Bachelor of Economic

UNIVERSITY MERCU BUANA