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Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiency. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Bilingual in German and English. Expertise in retail.

Work experience

Jul 2005Present

General Manager


Deliver superior  customer service. Process cash and credit transactions through the cash register, ensuring accuracy in accounting of monies. Organize and merchandise store, allowing items to be easily located and ensuring store is aesthetically appealing. Reordered products and ensured the availability of store inventory. Merchandised and marketed products; updated pricing and kept shelves fully cleaned and neatly organized. Assisted customers with locating their purchases and placed special orders. Answered phone calls and assist customers with screen printing needs.

Mar 2002Jun 2005

General Manager

Teeez shirts

Managing a Retail Store

Apr 1996Feb 2002

General Manager

Teeez Shirts

Running a successful market and festival store


Jun 1988Dec 1990


Vogler schule


Business leadership skills

Organizational skills and customer service orientation

Strong communication skills

Decision making, critical thinking, organizing and planning.

Tolerant and flexible to different situations.

Analytical thinking, planning.

Strong verbal and personal communication skills

Customer Service

Accuracy and Attention to details.

Organization and prioritization skills.

Self motivated, initiative, high level of energy.