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Work experience

Jun 2013Present

HR Senior Manager

Allied Global (Call Center & BPO)
  • Redefining organizational structure and staffing to ensure efficiency, occupation and service level of the HR department
  • Ensure compliance of the SLA´s and KPI´s under agreement with other areas.
  • Definition and implementation of Retention Strategy.
  • Managing company´s compensations and benefits.
  • Updating and keeping employees data base and files Responsible
  • In charge of corrective action application and responsible for all termination process working along with legal advisor to follow up labor cases.  Coordinate employee’s motivational activities, celebrations and obtaining new benefits to ensure a good working environment in the organization.
  • In charge of Labor Satisfaction and Communication Programs.  Lead and manage the development of processes and policies in the areas of Recruitment and Selection, Human Resource Development and Employee and Labor Relations.  Start up and Development of English Academy program as a business unit responsible of supplying candidates with English level and Customer Service skills to Recruitment.  Development and implementation of the annual budget.  Definition of pay scales for new accounts while ensuring the profit margin of the organization.
Jul 2012Jun 2013

Recruitment Coordinator

Allied Global (Call Center & BPO)
  • Monitor and ensure the recruiting, selecting and hiring of candidates according to the profiles required by the clients to meet growth projection for all company´s accounts and departments. 
  • Enrolling employees in Social Security, life, medical insurance. 
  • Coordinate job fairs, activations and advertising to ensure steady growth in the database of applicants / candidates. 
  • Managing of Internal Referrals Campaing.
Jul 2009Apr 2012

Administrative Manager

MountView Academy (Private Bilingual School & HighSchool)
  • Coordinating and supervising the administrative and financial operations. 
  • Coordination and verification of compliance with the obligations and responsibilities of the institution according to Educational Laws. 
  • Development and implementation of an annual work plan, budget and forecast purchases.  Defining a Financial Policy to ensure transparency in the cash flow. 
  • Recovery of accounts receivable in over 20%. 
  • Annual savings of 10% on general purchases. 
  • In charge of corrective action application and responsible for all termination process
Feb 2008Jul 2009

EAS Team Member / SAP Impementation (MM-PUR)

Batca Costa Rica – British American Tobacco
  • Standardization, redefining and mapping of the Procurement Process. 
  • Coordination of debulk of the information and masive data upload. 
  • Designing of controls within the Procurement Process. 
  • Elaboration of User’s Manuals and responsible for user’s induction in Central America and the Caribbean. 
  • Support during the Go-Live and after to all users in Central America and Caribbean.
Jun 2007Jan 2008

Import Analyst

West Indian Tobacco Ltd. – British American Tobacco (T & T)
  • Coordination of customs clearance process. 
  • Monitoring Purchase Orders. 
  • Verification and control of reception of goods. 
  • Monitoring supplier’s payment process.
Dec 2006Jun 2007

Raw Material Assistant

Tabacalera Hondureña – British American Tobacco
  • Analysis of duration’s reports and raw material requirements. 
  • Placing and tracking purchase orders. 
  • Coordination of test material to ensure level of quality required. 
  • Monitoring suppliers payment process. 
  • Annual Supplier’s Evaluations.
Jan 2005Dec 2006

Passenger Service Agent

American Airlines
  • Checking in of Passengers 
  • Airtickets Sale 
  • Dangerous Goods Policy Assurance



Master in Business Administration

Universidad de San Pedro Sula

Specialist in Human Resources Certificate


Associate Degree in Business Administration

Universidad de San Pedro Sula

HighSchool Diploma

Academia Americana


  • Human Relationship – Dale Carnegie
  • Coaching Process – Ron Garon
  • Lean Six Sigma – Paragon Engineering