Work experience

Work experience

HR Senior Manager

Jun 2013 - Present
Allied Global (Call Center & BPO)
  • Redefining organizational structure and staffing to ensure efficiency, occupation and service level of the HR department
  • Ensure compliance of the SLA´s and KPI´s under agreement with other areas.
  • Definition and implementation of Retention Strategy.
  • Managing company´s compensations and benefits.
  • Updating and keeping employees data base and files Responsible
  • In charge of corrective action application and responsible for all termination process working along with legal advisor to follow up labor cases.  Coordinate employee’s motivational activities, celebrations and obtaining new benefits to ensure a good working environment in the organization.
  • In charge of Labor Satisfaction and Communication Programs.  Lead and manage the development of processes and policies in the areas of Recruitment and Selection, Human Resource Development and Employee and Labor Relations.  Start up and Development of English Academy program as a business unit responsible of supplying candidates with English level and Customer Service skills to Recruitment.  Development and implementation of the annual budget.  Definition of pay scales for new accounts while ensuring the profit margin of the organization.

Recruitment Coordinator

Jul 2012 - Jun 2013
Allied Global (Call Center & BPO)
  • Monitor and ensure the recruiting, selecting and hiring of candidates according to the profiles required by the clients to meet growth projection for all company´s accounts and departments. 
  • Enrolling employees in Social Security, life, medical insurance. 
  • Coordinate job fairs, activations and advertising to ensure steady growth in the database of applicants / candidates. 
  • Managing of Internal Referrals Campaing.

Administrative Manager

Jul 2009 - Apr 2012
MountView Academy (Private Bilingual School & HighSchool)
  • Coordinating and supervising the administrative and financial operations. 
  • Coordination and verification of compliance with the obligations and responsibilities of the institution according to Educational Laws. 
  • Development and implementation of an annual work plan, budget and forecast purchases.  Defining a Financial Policy to ensure transparency in the cash flow. 
  • Recovery of accounts receivable in over 20%. 
  • Annual savings of 10% on general purchases. 
  • In charge of corrective action application and responsible for all termination process

EAS Team Member / SAP Impementation (MM-PUR)

Feb 2008 - Jul 2009
Batca Costa Rica – British American Tobacco
  • Standardization, redefining and mapping of the Procurement Process. 
  • Coordination of debulk of the information and masive data upload. 
  • Designing of controls within the Procurement Process. 
  • Elaboration of User’s Manuals and responsible for user’s induction in Central America and the Caribbean. 
  • Support during the Go-Live and after to all users in Central America and Caribbean.

Import Analyst

Jun 2007 - Jan 2008
West Indian Tobacco Ltd. – British American Tobacco (T & T)
  • Coordination of customs clearance process. 
  • Monitoring Purchase Orders. 
  • Verification and control of reception of goods. 
  • Monitoring supplier’s payment process.

Raw Material Assistant

Dec 2006 - Jun 2007
Tabacalera Hondureña – British American Tobacco
  • Analysis of duration’s reports and raw material requirements. 
  • Placing and tracking purchase orders. 
  • Coordination of test material to ensure level of quality required. 
  • Monitoring suppliers payment process. 
  • Annual Supplier’s Evaluations.

Passenger Service Agent

Jan 2005 - Dec 2006
American Airlines
  • Checking in of Passengers 
  • Airtickets Sale 
  • Dangerous Goods Policy Assurance



Master in Business Administration

2009 - Present
Universidad de San Pedro Sula

Specialist in Human Resources Certificate


Associate Degree in Business Administration

2001 - 2006
Universidad de San Pedro Sula

HighSchool Diploma

1994 - 1999
Academia Americana



  • Human Relationship – Dale Carnegie
  • Coaching Process – Ron Garon
  • Lean Six Sigma – Paragon Engineering