Eric Harms

Eric Harms

Summary

Experienced in problem solving, leadership and communication, customer and employee relations, sales, marketing, purchasing, and sales training.

Interest

Snow Skiing, Hiking, Travel, Reading, Cuisine, Movies, Water Sports, Social Events, Music, Auto Racing, and Sports.

Objective

To obtain a computer support specialist position that will enable me to use my strong communication and organizational skills, educational background, and ability to work well with people.

Education

Education

Skills

Skills

CRM Software

CRM Software

Computer Forensics and Data Recovery

Forensic Tool Kit, Pro Discover, Open Source

Oracle SQL

Cisco Networking

CCNA

Microsoft Windows

XP, VISTA, 7 - Administration, Maintenance, and Repair

Microsoft Office

Word, Access, Excel, Power Point

Work History

Work History
Sep 2009 - Dec 2009

Intern/System Evaluation Instructor

Free Geek Community Technology Center

System Evaluation at Free Geek involves determining if a computer system should be reused or recycled and the removal of components so they can be inventoried and tested. Successfully taught system evaluation and computer hardware identification to Build Program volunteers. Answered questions from volunteers regarding system evaluation and consistently monitored their progress. Implemented data security procedures as needed. Demonstrated an aptitude for learning detailed, complex tasks and protocols.

Jan 2006 - Jun 2008

Sales and Leasing Consultant

Vic Alfonso Cadillac, Ron Tonkin Honda, Gladstone Nissan

Professional sales of new and used autos to new, repeat, internet, and referral customers. Excelled in prospecting, follow up, building customer base, time and self management. Demonstrated ability to close own sales and to score perfect on customer satisfaction surveys. Successfully completed sales and product training. Actively used CRM software to maximize sales and manage contact with customers.

Jun 2003 - Jul 2005

Seafood Department Manager

Zupan’s Markets

Oversee day-to-day operations of the seafood department in an upscale grocery store while utilizing purchasing, merchandising, and sales skils. Monitored inventory and budget while maintaining target sales percentage. Executed employee supervision and training to company's high standards. Maintained excellent customer relations.

Jun 1999 - Jun 2003

Store Manager

Hillcrest Ski & Sport

Oversee and direct day-to-day activities of retail operation. Successfully implemented hiring, training, motivation, evaluation, and discipline of up to 12 employees. Monitored inventory control and was instrumental in providing buyers with important data for purchasing decisions. Created sales floor schematics for maximum sales. Top sales producer for company in 2000 and 2001.

Sep 1993 - Jun 1999

Store Manager/Buyer

Ski Chalet

Manage volume sales utilizing planning, merchandising, inventory purchase and control. Oversee and direct day-to-day activities of retail operation. Supervised a staff of up to 10 employees. Conducted and maintained advertising and vendor relations.

Certifications

Certifications

CCNA Exploration 1,2,3,4

Cisco

Oracle 9i : SQL 1Z0-007

Oracle