With more than a decade of experience, Phil Simon assists organizations in all phases of systems implementations, including vendor selection, project management, business needs analysis, application exploration, system design, training, system testing, interface and custom report development, and documentation. The result: providing his clients with superior systems, increased ROI, and a healthier bottom line. Phil is the author of two books: The Next Wave of Technologies and Why New Systems Fail. He is a seasoned independent technology consultant. He started his company in 2002 after a number of years of related corporate experience. With his extensive knowledge of both well-known and homegrown applications, he has cultivated over twenty clients from a wide variety of industries, including health care, manufacturing, retail, and the public sector. Phil is a graduate of the School of Industrial and Labor Relations at Cornell University (MILR) and Carnegie Mellon (B.S., Policy and Management). He lives in Northern, NJ, USA.