Vialante Vieira

Vialante Vieira

Work History

Work History
Jan 2008 - Oct 2009

Resident Assistant

S.A.F.E.S

The S.A.F.E. Shelter Resident Assistant is responsible for the safety and security of the shelter.R.A.’s must enforce policies and procedures and provide crisis intervention with residents. Document waitlist check-ins’, maintain & copy all documents, light cleaning duties, replenish snacks, enforce all SAFES rules, documenting rule violations, observe and document client behaviors. Any special or unusual concerns are to be brought to the immediate attention of the supervisor.

Mar 2005 - Sep 2006

Billing Agent

US Support

Provided technical support for Comcast Cable Service; worked as trouble shooter for customer cable boxes via computer, programmed remote controls, posted customer bill pay data via check and credit card applications, performed computerized customer account updates, issued accurate customer account status data via internet.

2003 - 2005

Customer Service Representitive

Pizza Hut

Provided customer service for restaurants in Oregon, Washington, and Utah, Took delivery and pick-up calls for lunch and dinner shifts, tele-communicated orders via computer to appropriate restaurant, defused angry customer attitudes, and handled customer complaints in professional manner, memorized menu and coupon codes, abided by call times according to call volume, created new customer accounts

Education

Education
Sep 2009 - Present

PCC Cascade Campus

Skills

Skills

Multiple Business Phone Lines

Data Entry

Microsoft Office Word 2003

Volunteer & Service Work

  • H&I Cocaine Anonymous : Panel Chair at Lifeworks Project Network
  • Full Circle Meeting Treasurer: Record and balance 7th Tradition funds
  • Central City Concern Board Member: Assist CCC in maintaining compliance with the law and in fulfillment of its mission.