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Alar Heikla is a Sr. Information Technology Manager with over 20+ years of hands-on management and technical expertise in Telecommunication, Internet Services and Multimedia industry. Alar has earned hisMasters Degree in Engineering from University of Technology, Tallinn. He is committed to the highest level of excellence in the work force through noted achievements and upper management acknowledgement. A respected manager who leads by example, employs excellent decision-making and technical problem-solving skills. Independent thinker and problem solver with ability to identify customer needs, then devise and implement workable solutions. Demonstrated strengths in supervising and motivating teams to increase productivity and profitability; works well independently and excels in fast paced environments. Linguistic skills: Estonian, Russian, Finnish, English, Germany

Work experience

Dec 2008Present


Art 4 Design

Expert Developing New Things and Technologies in IT and Telecommunications Area

OwnerArt 4 Design,Tallinn, ESTONIA,

Management and Technology consulting industry , EstVCA Supporting Member.

since Nov 2008 until now. Clients : Elisa Corporation (Estonia) , Tezgsm / Teztour

(Russia, Ukraine),ProGroup HoldingLLC, STV, Estonian Broadband Development Foundation etc.

Mar 2011Apr 2014

Sales Director

AS Võrguvara

·Technology consulting, developing ITandTelecommunicationsServices

·Planning and executionof PL strategy withinthe organization

·Technologyrisk management

·Identifyingmarket opportunities, assembled leadership and productionteams,securecapital investment and builtbusiness/financial infrastructure. Ensurerevenuegrowth,businessP&L,

and operationsmanagement.

·Negotiationswith shareholdersand potential investors

·Makingbinding decisionson behalf ofthe customer

·Definition and implementation ofprocesses in line with businessrequirements

·    Planning and implementation ofnewtechnologyaccordingto customer demand and in line with the Business Plan

·Contribute to acorporate culture which supportsthe achievement ofambitiousgoals and fosterseffective co-operation

·PartnerrelationswithEMC, VMWARE, Avaya, HP, Alcatell-Lucent, Cisco, Checkpoint,Fortinet, Juniper, Microsoft, Extreme Networks, etc.

·    Information Politics Workgroup member of Estonian ICT Federation

·Internet and ICT Security Workgroup member

·Cloud Computing Workgroup member

Jul 1996Oct 2008

Data Network Administration Manager

Elion Enterprises Ltd

Data Network Administration Manager                                                                    1/ 2008 – 10/2008Vice Director of Internet and Data Network·        Oversee more than 180 employees in improving operating performance of applicationprocessing, policy , billing, commissions, and customer service.  Orchestrated four departments in improving process components; managed each project team while initiating planning, executing, controlling, and closing projects.  Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified and resolving project issues and constraints.  Managed project resources, progress, completion timeframes, and budget·        Liaised with vendors and manufacturing department to ensure high-quality, yet low-cost, production methods. Purchase, Support and Service Levels Contracts negations and management with Telecom Vendors (Cisco, Ericsson, Alcatel – Lucent, NSN, Juniper, EMC, HDS, Hewlett Packard, Microsoft, Oracle,  IBM, etc etc.) in Elion·        Experience in telecom customer / client facing roles. Recruited to design and lead client projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development in company specializing in improving individual and organizational performance.  Experience with telecommunication contracts, statements of works and SLAs·        Collaborated with marketing department, customers, and consultants to determine customerneeds and industry trends.·        Positioned sales group at forefront of competitive bids by creating marketing position papers. ·        Teamed with product development to integrate customer data into new products that increased revenue and customer satisfaction.·        Legal Contracts with Vendors and Large (Key) Customers, SLA Contracts with outsourcing partners and Key Customers, Internal Quality etc. related things (in matrix organization) . Moderator of Technology Unit efficiency forum , Member of Technology Unit executive Quality and delivery forum .Main Contact in Developing and Telecommunication Solutions  for Elion Large (Key) Customers·        Telecom problem & incident management/coordination experience•      IT project supervision in Elion Technology ,Hewlet Packard and TeliaSonera Nordic User Group member 2006 – 2008. Member of IT Board CIO planning of IT Strategy of Elion 2002 - 02/2007All Elion Group Software licensing and purchase activities 2002 – 02/2007Manager of Services and Solutions Department 2007Leading 3 section leaders (19 people in these sections) experience in telecom customer / client facing roles  developed IT and Telecommunication Solutions for Elion Large (Key) Customers (Banks, Government, Large Private Companies) 2002 - 12/2007.  Serving Elion Large (Key) Clients in matrix organization within Sales and Delivery Organizations Unit , worked with Account Managers to realize customer's needs, developed services for them, calculated prices to bid/proposal, negotiated Attorney Customers Service Contracts and led projects for building those customer solutions.  Biggest success stories: Tallinn City Government WAN, Tallinn School Network ( budget 3 million EURO), Largest banks Swedbank and SEB Bank WAN, IDS, SWIFT, X.25 to IP, etc solutions in Estonia. Estonian Post,  G4S WAN, Eurovision 2002 Tallinn. Most project budget more than 1 million EURO each one.Manager of Service Technology and Services Department 2003 - 12/2006Head to 4 section leaders (37 people in these sections). Responsible for developing IT / IP and Telecoms technology solutions and services (VoIP, IMS, NGN, IPTV, DWDM, SDH, xDSL, WIMAX, FTTX,  GPON etc.). Experience in process and technical documentation specification, review and updates. Tenders, RFP –s, RFQ –s.·        Developed SIP based VoIP Service to Private Customers Hotifon and  IP Centrex to Business Customers  in Ericsson IMS  platform•      Developed Estonian largest e-mail portal (ca 1 miljon user accounts)• Developed IPTV (Tandberg Head-end, In house developed Middleware, Amino STB),  VOD (Concurrent) , Elion Next Generation IP Network (NGN based Alcatel -Lucent, Juniper technology)• Second Estonian DWDM ring (Siemens), Elion SDH Network Synchronization system (Osilloquartz, Switzerland)Incorporation Estonian biggest local IT company Microlink ( to Elion Group(Project volume 25 million EURO)                                                                            2005 - 2006Manager of Network Management Department 1998-2002Head to 3 section leaders and all together 27 people in this sections, responsible for managing all Elion transmission, IP BB, Internet and Broadband Network. Telecom problem & incident management/coordination experience·        IPT / VoIP experience in engineering and technical management roles·        Building IP BB, Broadband Network, Internet Network, Dial Up, X.25, Frame Relay, ATM etc.·        Estonian DWDM Network and Management system (with A Siemens) (Project volume 3 million EURO) Eurovision 2002 in Tallinn (PSTN,PABX, Dect, LAN, Internet Services Wifi etc. and IPTV team leader (in Elion) , Built Estonian SDH Backbone (SDH, DWDM more than 600 nodes from Siemens and Marconi)Network Development Manager of Network Management Center (NOC) 1997 - 1998Directly managed 23 people. Built Elion NOC 1997. Telecom problem & incident management/coordination experience in PSTN, transmission (PDH, SDH), access (FOC, Cu) areas.

Oct 1995Jul 1996

AS Datel
Mar 1992Sep 1995


AS Elsoil
Jun 1990Feb 1992

Software Developer (C++, SQL)

AS Eesti Energia
Apr 1986Dec 1986

technical specialist

AS Harju Elekter



Msc Engineering

University of Technology


Tallinn Polytechnic

Tallinna 13 KK

Tallinna 44 KK


Telecommunications Services