Personal profile

Confident, entreprenorial,  solutions consulant with significant experience in pre-sales, sales and operations, gained with major employeers in the technology field.

Key Achievements

  • Voted Best Support for the Team in the 3rd quarter of 2015 by the Oracle sales organization in Central and Eastern Europe
  • Successfully suported a large IT transition and transformation (migration and consolidatation of the IT infrastructure into new datacenters plus taking over the new operations) project by reducing the number of failed changes and implementing service management best practices such as ITIL while leading the Change Management team. 
  • As a Service Support Manager I was responsable for KPIs with financial implications(penalties) on the service provider part. During the time I managed these KPIs we achieved one of the highest success rates and customer satisfaction 

References available upon request.

Career History

Work History
Jan 2011 - Present

Senior Solutions Consultant for Oracle  Cloud and On-Premise Technology ( PaaS / IaaS )

Oracle Corporation

- Support the sales organization and specialists to identify the best Oracle solution for their customer's business. - Engage with customers by translating their business needs into appropriate Oracle solutions. - Present and articulate features and benefits of the Oracle solution. - Showcase the Oracle product stack using existing solutions and internal development resources. - Deliver product demonstrations and presentations to customers using the latest web technology. - Become the technical solution expert for a designated product set. - Maintain up-to-date knowledge of Oracle’s product stack and be able to position our solution versus our competitors. - Ongoing education and training of the sales force on Oracle technologies and solutions. - Coach sales representatives to identify and create sales opportunities for the broad range of Oracle solutions and assist the sales teams to identify customer upsell opportunities.

Job Title - Oracle Fusion Middleware Sales Professional 

- Existing Account Management within the assigned territory
- New Account development - identifying prospective customer needs and developing innovative solutions to satisfy their requirements
- Working with and developing relationships with Oracle Alliance and Channel Partners to drive revenue and maximize customer service
- Lead generation through Product and Country Specific Marketing campaigns
- Work with field sales force and resellers to plan and implement direct sales campaigns

Jun 2008 - Dec 2010

Service Support Manager 

IBM Global Technology Services

Enterprise customer in the beverages industry with outsources technology operations in over 10 countries in Europe.

Deliver cost effective, standard customer measurements in line with contracted commitments - input to Service Review/Pack
- Support Account planning/strategy
- Support Proposal leadership for account including qualification of new business opportunities
- Support drive of profitable revenue growth
- Responsible for Security and audit compliance, reviews & actions
- Provide input to and where appropriate help deliver transition plans (from a customer deliverable point of view)
- Manage within overall contracts costs and provide input to budgets
- Provide agreed IBM/business with single point of contact into Delivery Centre team.
- Provide leadership and direction to the Delivery Centre Service teams
- Working with the Delivery Project Executive own level of service quality and Service Delivery performance
- Continually identify ways to reduce costs of delivering the services
- Monitor and manage service delivery performance of local Subcontractors /third-party supplier

Job Title - Service Management Lead

Responsabilities:

People management
- Service coordination and planning
- Support the drive for service management maturity through continual service improvement, improving performance and reducing cost.
- Resource planning and coordination, KPI utilization rates
Supervise and manage the overall performance of staff in the service management department.- Analyzing, reporting, giving recommendations and developing strategies on how to improve the service deliverables.- Involved in employee selection, career development, succession planning and periodic training

Job Title - Change Management Lead for IT Service Management

Responsabilities

Primary point of contact in Delivery Centre for service levels and issues for customer
- Support overall customer relationship and customer satisfaction
- Deliver cost effective, standard customer measurements in line with contracted commitments - input to Service Review/Pack
- Support Account planning/strategy
- Support Proposal leadership for account including qualification of new business opportunities
- Support drive of profitable revenue growth
- Responsible for Security and audit compliance, reviews & actions
- Provide input to and where appropriate help deliver transition plans (from a customer deliverable point of view)
- Manage within overall contracts costs and provide input to budgets
- Provide agreed IBM/business with single point of contact into Delivery Centre team.
- Provide leadership and direction to the Delivery Centre Service teams
- Working with the Delivery Project Executive own level of service quality and Service Delivery performance
- Continually identify ways to reduce costs of delivering the services
- Monitor and manage service delivery performance of local Subcontractors /third-party supplier

Education

Education
2013 - 2016

Master of Business Administration ( MBA ) 

The Open University 

Expected graduation in 2016

Business Administration and Management, General

Stage 1 - Management: perspectives and practice
Stage 2 - The dynamics of strategy, Corporate finance, Managing financial risk

2012

Bachelor`s Degree, International Business Management

University of Teesside 

International Finance
Business Ethics and Corporate Governance
Concepts and Principles of International Management
Strategy and Change Management
Business Research

Certifications

Certifications
2015 - Present

Diploma in Sales Practice

Dublin Institute of Technology

Negotiation, Presentation, Motivation, Relationship Management 

2015

Cloud Computing Foundation

Exin - www.exin.com
2014 - Present

Post-Graduate Certificate in Management

The Open University - www.open.ac.uk

B716 - Management: Perspectives and Practice

2013 - Present

Certificate in Sales Practice 

Dublin Institute of Technology - http://www.dit.ie/

Advanced Prospecting, Sandler Sales Foundation

2010 - Present

ITIL® Foundation Certificate in IT Service Management Version 2 and Version 3

Exin - www.exin.com