2015 - Present
Platform Assistant Customer Service
Oversees the smooth and safe operation of the railway station and especially customers safety.
Signalling the guard or driver for departure, and ensuring that passengers board and disembark safely.
Checking tickets and giving information on services, routes, train times and delays to the customers.
Keeping travel records, logs and schedules
It’s about putting customers at the heart of every decision you make, using judgement to support and advise, as well as taking the responsibility to gather information or find out answers on their behalf.
Ultimately, it’s about making the customer’s journey as simple as possible, so they can concentrate on getting better.
2013 - 2015
Supervisor/Customer Service Casino
S.C. Maxbet Romania
Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in casinos. May address service complaints. Slot attendants serve as a link between a casino guest and the casino's management. The attendant also ensures the safety and comfort of the slot players.
2012 - 2013
Sales Agent PhoneShop
S.C. Germanos S.R.L. Romania
Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. . Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed.
2009 - 2012
S.C. Rox-Monde S.R.L. Romania
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating. Perform paperwork required for monetary transactions. Resolve customer and employee complaints. Greet customers and ask about the quality of service they are receiving. Monitor stations and games, and move dealers from game to game to ensure adequate staffing. Report customer-related incidents occurring in gaming areas to supervisors. Explain and interpret house rules, such as game rules and betting limits, for patrons. Record, issue receipts for, and pay off bets. Provide fire protection and first-aid assistance when necessary. Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
2013 - 2015
Vasile Alecsandri Bacau Romania
EFS- Physical Education and Sport
2005 - 2009
Nicolae Vasilescu Karpen Bacau
Mihai Eminescu Bacau