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Skills

Internet Marketing & Business Development Specialist
• Internet Marketing • Inbound Marketing  • Organic Search Engine Optimization (SEO) • Local Search Engine Optimization (SEO) • Google Analytics • Social Network Marketing • Video Marketing • Web Development • HTML 5 • CSS3 • JQuery • PHP • Business Process Improvement • Advanced Proficiency Microsoft Office • Goal Attainment and Revenue Growth • Change Management

Education

Jan 2012Present

A.A.S.

Wake Technical Community College

Curriculum consisted of learning numerous web development languages and techniques.Concepts: • White Space• Analogous vs Complementary vs Triad color schemes, etc.• Website Usability• SEO• Social Media Marketing• Project Management• Mobile Design• Responsive Design• SaaS• Cloud Computing• Basic Intro To Linux• Advanced Windows 7• Basic NetworkingPrograms:• Dreamweaver CS6 • Photoshop CS6 and CC• Flash CS6• Visual Studio 2012CMS/Blogging Platforms• Wordpress• DrupalCoding/Programming Languages• HTML5• CSS3• C+• Javascript• JQuery• ASP.NET• PHP• MySQL

Work experience

Aug 2011Present

Principal Owner

That's It! Creative Services
  • Devise and implement comprehensive digital marketing campaigns for clients to maximize ROI
  • Institute Organic and Local SEO campaigns that maximize website traffic
  • Develop Cross-Browser compatible clean-coded Websites and Web properties for clients
  • Design websites that maximize conversion rates through usability, content structure, social engagement, and inbound marketing best practices
  • Qualitative and quantitative analysis of online marketing results through various analytic platforms and reporting functions to develop key decisions on campaign efficacy and increase results
  • Create and consult on Print Design Ads, Logos, Business Cards, and other graphic design pieces to enhance brand image for clients
Aug 2010Aug 2011

Retail Sales Manager

US Cellular
  • Drove standards of excellence through coaching, mentoring, and training 9 staff.
  • Supported Store Manager in successfully implementing new initiatives with sustained results.
  • Personally addressed customer complaints upon escalation.
  • Developed quarterly, monthly, weekly, and daily sales plan to leverage team dynamics and exceed sales targets while delivering on brand promise of world class customer service.
Feb 2010Aug 2010

Personal Banker 1

Wells Fargo Bank, N.A.

  • Developed relationships with clients with regard to personal finances
  • Financial Needs Analysis with solution- based selling
  • Opened, closed, and serviced all client checking, savings, money market, IRA accounts, etc.
  • Coached and mentored tellers to become Personal Banker 1 and increase Branch sales
Aug 2008Jun 2009

Evolution Store Manager

Verizon Wireless
  • Coordinated all aspects of launching new location together with Operations, and Facilities departments.
  • Developed store processes and procedures resulting in most balanced metrics coupled with highest customer satisfaction rating in Charlotte district first 3 months of business.
  • Coached and mentored employees on business development, personal growth and performance management.
Jan 2008Aug 2008

Legacy Store Manager

Verizon Wireless
  • Managed 28 sales and support staff to perform all aspects of retail store operation
  • Ensured operational compliance while making “best business decisions” with regard to customer escalations, employee situations, and company policies.
  • Implemented new techniques and procedures that increased productivity and lowered costs.
Jun 2007Jan 2008

Assistant Legacy Store Manager

Verizon Wireless

  • Refined Team through training, coaching, and mentoring to increase productivity, maximize effectiveness, and increase customer satisfaction.
  • Personally addressed customer complaints upon escalation.
  • Developed and implemented Sales strategies to exceed goals set forth by Store Manager
May 2006Jun 2007

Retail Sales Representative

Verizon Wireless

  • Consistently exceeded goals set forth by Store Manager.
  • Developed new accounts, generated growth and profitability, adept to changing circumstances with innovative sales strategies.
  • Expanded loyal customer base and increased sales volume through personal attention to customers and networking.
  • Utilized consultative selling process resulting in overall #1 Sales Representative for yearly "Key 3" Metric balance in Goldsboro location-2006

References

Saint Paul Edwards III

I am Saint Paul Edwards III, Co-Founder of The Edwards Group. We are an economic development and small business

building consulting company located in La Grange, NC. We pride ourselves in providing products and services to our

clients being existing or start up with the tools they will need to build or redevelop their branding and imaging as well as

turn key business solutions to provide them with tools needed to present their business to banks or investors for

venture capital and or loans to assisting with sales or mergers.

I have had the pleasure of knowing and working with Mr. Josh Smith. He has brought a much needed piece to our

organizations and clients when it comes to setting up and walking clients through to the intricate part of setting up their

websites and all social media platforms with producing quick turn around with getting their sites to the top of Google

and other search engines which is a key to the success of our clients. Mr. Smith is unparalleled when it comes to SEO

strategies and loves to share with clients his techniques if they are willing to listen.

Mr. Smith comes highly recommended by myself and the clients that have had the pleasure of working with him. He is

patient and prompt and yet he works well with so many diverse personalities that I feel comfortable that any client I

refer to him will get exactly what they are looking for and more. He exemplifies professionalism and exudes confidence

in what he does. He always under promises and over delivers which makes my job so much easier.

Mr. Smith would make a great addition to any team as his success has spoken for itself!

www.TheEdwardsGroup.wordpress.com

Gwen Jones

Great customer service! Excellent communication. You never have to wonder what’s going on or if Josh will follow through. Josh is a man of his word and he makes sure he provides excellent service! He goes above and beyond to ensure that my needs as the client are met! He does great work and provided a quality product. He also has a very quick response time.

www.heavenlysweetsbakery.com

Robyn Jacobs

I used That’s It! Creative Services for my Logo Design, Business Cards and my Website. They took all the elements of my business and turned it into a single logo, I was absolutely blown away when I saw the final product. All I could say was THAT’S IT! Lead Designer and Principal, Josh Smith is truly a creative Guru!

www.911rj.com

Jennifer Faison-Edwards

That’s It Creative Services has done wonders for My Three Kilts and our presence on the internet! Josh is always a phone call or email away and is ready with advice or bouncing ideas back and forth. Josh completes changes with urgency and to specification. The service provided is far more than just a website; it is a complete solution to our advertising needs!

Jesse Bacon

I am sending this reference for Josh Smith of “We Market Attorneys.” I do so with pleasure and without reservation. I have known Mr. Smith for over a decade and have always found him to be a focused and effective producer and manager. It was with this knowledge that my firm contracted with “We Market Attorneys” in order to create an entire branded image and tagline as well as a comprehensive marketing strategy. Mr. Smith provided guidance and consultation as well as effectively designing and implementing our website and online marketing strategy. Mr. Smith was able to create our firm’s Social Network marketing profile and optimize our web presence. He continues to monitor, analyze, and report to us with results.

As a result of Mr. Smith’s efforts for our firm, we have received a steady increase in our site traffic and expanded presence in our local community. Of note, we achieved a YouTube video ranked on Page 1 of Google in less than 90 days within our Criminal Defense niche in the Atlanta, GA market. As a result of these past and continuing efforts on our behalf, I can without reservation recommend Mr. Josh Smith for your consideration. 

www.myatlantagalawyer.com

Robert Eaton

That’s It Creative Services has done wonders for My Three Kilts and our presence on the internet! Josh is always a phone call or email away and is ready with advice or bouncing ideas back and forth. Josh completes changes with urgency and to specification. The service provided is far more than just a website; it is a complete solution to our advertising needs!

www.mythreekilts.com

Sharward Moore

This letter is in reference to Joshua Smith. I have had the pleasure of working with Joshua for over two years. I have found him to be a person of great character and integrity. He is very knowledgeable with internet marketing, web design, and graphic design. I am always able to depend on him to help me with HTML coding when I needed to make upgrades to my website to make it more appealing and customer friendly. What I admire most is the time he has invested in learning not only how to design innovative and creative websites, but how to make them work for my business through search engine optimization. He has been a huge help in the development of my business. It has indeed been a pleasure learning from him and working with him. He’s a loyal, dedicated, professional, and would be a great asset to your company.

www.letsgetmooremarketing.com

Jacquelyn Gates-Shipe

Robert Joshua resolved a dilemma faced by my nonprofit for over 3 years. His thorough assessment of our operations and existing website coupled with his understanding of our future strategic direction were refreshing. His timetable met our needs and his deliverables were always timely and of high quality. It has been clear to me that we have received great value for his services and that he operates with integrity.We look forward to a long business relationship with Robert Joshua.

www.iscalabama.org

Certifications

Jan 2014Present

Advanced SEO Tactics Completion

MOZ
Jan 2014Present

SEO Training Completion

MOZ
Jan 2014Present

Marketing 101 Completion

U.S. Small Business Administration
Jan 2014Present

SEO User Certified

SEO.Net
Jan 2014Present

ClickMinded SEO Qualified Individual

ClickMinded
Jan 2014Jul 2015

Google Analytics Qualified Individual

Google
Jan 2014Jan 2015

Bing Ads Accredited Professional

Microsoft
Jan 2014Jan 2015

Inbound Marketing Certified

Hubspot

Video Resume

Portfolio Links

Interest

Web Development, Emerging Web Technologies, Inbound Marketing, SEO, Social Media Marketing, Internet Marketing, Local SEO, PPC, SEM

Summary

Hello and thank you for viewing my profile! I am extremely passionate about business development and online marketing. The internet is an amazing place. Creative new ideas can take shape and be molded to deliver an experience that captivates audiences.Without people, though, the internet is nothing. My aim is to make that connection between people and the internet. When people make a personal connection to something online, businesses grow, needs are met, and everyone keeps a smile on their face.For the past 2 1/2 years I have been running my own small web development and internet marketing firm while simultaneously pursuing a degree at Wake Technical Community College in Web Technologies. Leveraging my education as well as real world experience has propelled me to become a powerful asset for my clients. I have increased clients’ website traffic by 300% in one month as well as improving conversion rates from 1% to 8% in a little over a month. I consistently rank YouTube videos on the first page of Google for highly-competitive keyword searches as well. I believe in constantly improving oneself. I picked up a mantra at Verizon Wireless that fits perfectly with my beliefs - “I did my best for today…tomorrow I will do better.” I still live this each and every day.I am looking to cement my spot in the online marketing and web development community by finding a reputable organization where I can become an integral part of the team effort. I am also available for consultant work, contract work, and temp-to-hire positions.Specialties: • Internet Marketing• Inbound Marketing • Organic Search Engine Optimization (SEO)• Local Search Engine Optimization (SEO)• Google Analytics• Social Network Marketing• Video Marketing• Web Development• HTML 5• CSS3• JQuery• PHP• Business Process Improvement• Advanced Proficiency Microsoft Office • Goal Attainment and Revenue Growth • Change Management

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