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Summary

I am passionate about delivering a high quality service; I am methodical,  fluent in Portuguese and English, have experience dealing and processing documents, emails and calls in both languages. Take great attention to detail and procedures. 

Work experience

Nov 2015Feb 2016

Control Room

Jinn App London

Manage the ongoing orders coming live through the application, assign the drivers accordingly. take care of customers and drivers queries. Reply to customers emails and solve B2B issues. Provide new members of the team with adequate training. 

Feb 2015Nov 2015

Operations

Easy Life Group London

Reply to 2nd level  customers calls and emails. Manage the team and provide daily strategies to achieve goals and targets. Create daily reports to be submitted to senior manager. Make sure team was complying with schedule and office rules. Process rotas and authorize days off/holidays. 

May 2014Feb 2015

Customer Service Agent

Wimdu Lisbon

Reply to customers calls and emails. Update host and guest files, control and verify booking requests, resolve queries related to bookings and provide the customers with holiday suggestions.

Nov 2011May 2014

Document Handler

Payplan Lisbon

Analyse and process documentation sent by client's and creditors. Assess the documents accordingly and apply the necessary changes on their payment plans. 

Education

20122012

MASTERS

Fine Arts University of Lisbon

Museum Studies 

20082011

BACHELORS

Fine Arts University of Lisbon 

Media Arts & Photography