Customer Service Agent
Lisboa 25 Years Old
I am passionate about delivering a high quality service; I am methodical, fluent in Portuguese and English, have experience dealing and processing documents, emails and calls in both languages. Take great attention to detail and procedures.
Manage the ongoing orders coming live through the application, assign the drivers accordingly. take care of customers and drivers queries. Reply to customers emails and solve B2B issues. Provide new members of the team with adequate training.
Reply to 2nd level customers calls and emails. Manage the team and provide daily strategies to achieve goals and targets. Create daily reports to be submitted to senior manager. Make sure team was complying with schedule and office rules. Process rotas and authorize days off/holidays.
Reply to customers calls and emails. Update host and guest files, control and verify booking requests, resolve queries related to bookings and provide the customers with holiday suggestions.
Analyse and process documentation sent by client's and creditors. Assess the documents accordingly and apply the necessary changes on their payment plans.
Media Arts & Photography