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Indrajit Chakraborty

Prince 2 Certified Operations Manager


Innovative, results oriented Project/Operations Manager with over 19 years of experience and a passion for building relationships and exceeding client and management expectations. Proven success in the areas of project management, Process Transformation, business transitions, operations, software and new product implementations, process re-engineering, and e-business solutions. Strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management.

Work experience

Tower Head.

ATOS India Pvt. Ltd.
Project and Operations Management for Germany & NAM Voice support teams. Ensuring smooth service delivery. Stakeholder Management, Escalation management and handling. Support to Sr. Service Delivery Manager and Tower Head.

Tower Head.

Manager Voice Support DE
CI & Automation Project and Operations Management, Leading Continuous Improvement and Automation initiatives. Key responsibilities include: Project and Operations Management for Germany Voice support teams, ensuring smooth service delivery. Stakeholder Management, Escalation management and handling. Support to Sr. Service Delivery Manager and Tower Head.

Sep 2015Present


ATOS India Pvt. Ltd.
— Manager Voice Support DE, CI & Automation
Jan 2015Aug 2015


ATOS India Pvt. Ltd.
— Manager GBU NAM and DE Offshoring
May 2014Dec 2014

Project Manager

ATOS India Pvt. Ltd.
— Project Manager-NDCS US Data Network Support
Nov 2011May 2014

Improvement Manager

— Improvement Manager-Global Lean Management Global Lean and End-to-End Improvement Project Manager. Key responsibilities included leading and driving international and national Lean and end to end improvement projects, Stake holder management, ensuring project timelines are adhered and ensuring successful completion of project.
Jan 2008Oct 2011

Team Leader

Siemens Information Services Limited
— Team Leader Leading a team of engineers for Siemens convergence EPABX telephony issues Siemens UK and other European organizations. Key responsibilities included managing and planning for resource availability and capacity management. Performance and quality analysis. Stakeholder management for process related discussions and process improvement topics, operational discussions, etc. Coordinating and conducting management interaction on regular basis regarding process updates and improvements, operational discussions, KPI reviews, etc.
Jul 2007Jan 2008

Desktop Support Clerk

DELL International Services
— Advance Resolution Expert Managing and leading a team of workstation and desktop support engineers. Key responsibilities included:​ Handling escalated technical issues. Product Training for the team for new products and upgrades. Premium Technical Support for DELL Desktops systems, DELL XPS & other Laptops, Printers & Wireless. Level 2 support for PowerEdge servers, like PE 1550, PE 1650, PE 6950 etc.
Jul 2005Jun 2007

Senior Technical Support Associate

WIPRO BPO Solutions Limited
— Senior Technical Support Associate Key responsibilities included​ software & hardware troubleshooting for DELL Desktops, DELL XPS & other Laptops. Also additionally responsible as Resolution Expert for the team for DELL portables systems and client wireless network related issues.
Dec 2001Jun 2005


TIL Limited
— Executive-Information Systems Key responsibilities included: IT infrastructure management, Databases management, Application development and support, MIS, Technical support for hardware and software issues.
Jul 2000Nov 2001

Sr. Software Developer and System Administrator

— Sr. Software Developer and System Administrator Key responsibilities included: Administration and management of IT infrastructure, Application development and management, IT vendor management, etc.
Sep 1997Jun 2000

Software Programmer

GKB Rx LENS Pvt. Ltd
EOU — Software Programmer and Systems In-charge Key responsibilities included:​ System and database Administration, business processes automation, IT requirement planning, infrastructure management.





SIEMENS Academy for Professional Training


University of Calcutta