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Summary

Efficient, adaptable & multifaceted professional with extensive experience encompassing account management, process development, budget control, team leadership and project management.

  • Ability to easily grasp and put into application new ideas, concepts, methods and technologies.
  • Exceptional leadership, organizational, analytical, and problem resolution skills.
  • Organized, efficient, and detail-oriented with strong communication and liaison skills.
  • Ability to adapt quickly to challenges and changing environment and easily grasp and put into application new ideas, concepts, methods and technologies.
  • Comfortable and effective handling multiple tasks and meeting deadlines under pressure in time-sensitive, fast-paced environments.
  • Highly skilled in planning, overseeing, and executing multiple projects and events.

Work History

2018-052018-08

Account Director - Client Servicing

IdeateLabs
  • Oversee operational performance of multiple clients ensuring adherence to budgets and deadlines along with focus on quality of work getting delivered.
  • Responsible for managing client expectations on all aspects of digital marketing
  • Advise clients on their digital strategy and resolve issues if any
  • Mentor and motivate the team by providing them constant feedback and conducting reviews
  • Identify growth opportunities from the client’s portfolio and generate revenue and meet targets.
2017-092018-02

Group Head - Client Servicing

Netbiz Systems

netbiz.in

  • To assist the Directors & VP. Support team in executing projects/ day to day delivery of everything that goes out from company to its clients
  • Build teams, think strategically and develop successful client-agency relationships
  • Work collaboratively with the planning and creative teams to create, develop and execute digital strategies effectively
  • Supervise operations of multiple projects including conflict resolution, and compliance on client deliverables
  • Engage employees into the various activities for the achieving organizational goals
  • Follow-up with cross functional departments to strictly adhere to time and action calendar
  • Provide thorough training to the team members; mentor and guide them on regular basis
  • Compile and analyze search data and metrics and make decisions regarding campaign direction
  • Pursuit opportunities for account growth with existing clients
2016-122017-07

Brand Catalyst

Xeco Marketing LLP
  • Responsible for planning and presenting creative strategic solutions to the client for the assigned brands
  • Responsible for briefing the creatives and ensuring the creative solutions are met as per client needs
  • Proactively plan activities and campaigns for the brand
  • Have a strong business sense, understand the product offerings and internal working structure in order solve business and brand challenges.
  • Brief creative team and be a part of the brainstorming session
  • Meet deliverable deadlines
  • Monthly billing for the jobs completed
  • Responsible for maintaining client relationship and ensuring more business and growth
2014-022016-04

Client Servicing /Project Manager/ Operations

Bhavishyavani Future Consulting.

www.bha.co.in

  • Responsible for end to end project management - includes project planning, delivery, client interaction troubleshooting, managing project, operational parameters and people management.
  • Interface between Client and Internal Functions/ Departments and act as the Client’s Single Point of Contact.
  • Ensure client’s requirements are well articulated and work towards achieving maximum client satisfaction.
  • Track milestones against interval dates and notification and send weekly status update on all circuits.
  • Pro-actively manage and resolve project issues, risks and conflicts
  • Identifying resource requirements and assigned responsibilities through proper coordination.
  • Ensuring that all projects are delivered within scope, time, budget and quality.
  • Ensuring all aspects of daily operations of the company run effectively and efficiently. And to provide the support function to achieve company's vision and strategic objectives.
  • Contribute to short and long-term organizational planning and strategy.
  • Developing and ensuring execution of Operational Processes to efficiently operate and grow the business.
  • Clientèle: SAP ACE 2015 Awards, Phoenix Market City, Palladium, Vuclip, Mamagoto, FDCI-Amazon Delhi Fashion Week 2015, Usha International, Kalpataru,  Crest Ventures, Suraj Estate Consultant, Guy in the Sky, PokerHigh, Dakshinachitra, Impeccable Imagination, Satya Hinduja, Milind Deora
2013-052014-01

Client Servicing

Grandmother India Design Pvt. Ltd.
  • Headed & managed the entire New Media (Digital Platform Development) team
  • Interface between Client and Internal Functions/ Departments
  • Played a multifaceted role of client servicing, project planning, execution & delivery, operations and people management.
  • Pro-actively managed and resolved project issues, risks and conflicts.
  • End-to-end management of many on-line projects like Tikona (Website Development), Magma (Website Maintenance), Sakshi Gallery (Upgrading website from Flash to HTML 5).
2010-042012-08

Brand Solutions Manager

Thought Blurb Advertising Agency

www.thoughblurb.in

  • Managed creative & production of Gangs of Wasseypur Radio Campaign for Viacom 18. (Campaign won 2 Gold’s at Golden Mikes in January 2013 & shortlisted for Goafest Creative ABBYs 2013.)
  • Managed pan India OOH campaign for capital protection oriented fund from Union KBC AMC. 
  • Strategizing and ideating on-ground promotions for various products of ICICI Prudential.
  • Managing launch of Hangout series of mobile phones from Huawei starting from naming to packaging to press conference to launch event.
  • End-to-end management of various on-ground promotional activities. ( A few mentioned below). Responsible for promoter training, selection, management, sales & target setting, reporting & periodic updates to the client. 
    • In-store activation for Madhur Sugar across 400 stores in Mumbai
    • PAN India in-store activation for Huawei for a period of 6 months.
    • Corporate promotion for Ideos, Android handset from Huawei.
2011-082012-01

Marketing & Business Development

BoT Videos

www.botvideos.in

  • Mapped competition and positioned services  accordingly to target niche audience.
  • Strategized new ways to promote services and acquire new clientèle.
2008-082010-02

Product Executive

Filfab Process Technologies Pvt. Ltd.

www.filfabindia.com

  • Solely responsible for setting up market for a new product - high-performance polymer tubes, in India (West) through prospecting, lead generation, targeting and client acquisitions. 
  • Mapped the market of Fluoropolymer tubes in Medical Devices  and developed sales strategy accordingly.
  • Represented the firm at sales shows and exhibitions.
  • Communicate with clients to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.
  • Supporting sales of pharmaceutical product called Minncare Cold Sterilant.
2008-032008-07

On-line Sales

Opengeers Technologies Pvt. Ltd.
  • Managed bidding projects on Guru 
  • Responsible for formatting power-point presentation for Avendus Capital Private Limited & sending print ready file to the client.
2007-082007-12

Management Trainee

The Prodigy Group
  • Responsible for creating awareness, promotion & donation drive for Concern India Foundation
  • Trained in door-to-door & corporate sales

Education

20052007

M.Sc - Biotechnology

Khalsa College

First Class