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Objective

Seeking a rewarding opportunity to apply my sales and management capabilities for a reputable company.

Interest

  • Music
  • Running
  • Drawing
  • Outdoor activities
  • Dancing

Summary of Qualifcations

Assistant Manager with 3 years experience in Sales, Customer Service and Management.

  • Aggressive sales performer by developing, planning and monitoring sales efforts to improve business.
  • Managed territories concerning different clienteles, addressing their needs and providing solutions.
  • Organized and executed marketing action plans to maximize company brand exposure.
  • Maintain high level corporate standard in customer service.
  • Proven relationship-builder with solid interpersonal skill and display professionalism that is adaptable to cultural sensitivity.
  • Goal-driven leader who maintains a productive environment, act confidently as an innovative problem- solver who can generate workable solutions and resolve complaints.
  • Managed a satellite office generating over $30,000 dollars a month.
  • Assisted in producing over $100,000 dollars a month in revenue within several branch offices.
  • Assisted in increasing several branches operating profit by ten percent.
  • Analytical thinker with capabilities in identifying, improving, and streamlining complex work process.
  • Provide support in P&L statement by analyzing company trends in revenue and cost, furthermore to execute action plans to drive positive results.
  • Flexible team player who thrives in fast pace environment as well as the ability to effectively prioritize and juggle multiple tasks.
  • Trained, coached and mentored several employees to achieve short and long term performance goals.
  • Active listener and communicator who effectively convey information verbally and in writing.
  • Maintained a profitable flee mix of over 120 units by performing standard quality control.

References

Brian Miu

Between 2007 through 2008, Mr. Miu has been my Branch Manager for almost a year in Enterprise Rent-A-Car.  Mr. Miu taught me to be aggressive in sales and be extremely focused on customer service.  I learned how to be organized and be able to take on multiple tasks at hand.  He also trained me in sales and as a result, I earned myself to attend several regional top performer dinners because of my sales achievements.  He also mentored me in attaining my current role as a level I manager.

Christophor Saxl

Chris Saxl was my Branch Manager for a year and a half.  He put me in charge of overseeing and managing my own satellite office covering the northern Napa Valley territory service several corporate accounts.  He also monitored my branch performances in sales, total revenue and operating profit compared to previous year to date.

Michiko Smith

During 2008, Ms. Smith was my Branch Manager for at least six months.  Because of her, I learned the back end of the rental business such as account receivables, collections, and customer call back control.  Ms. Smith has also trained me with consistency in taking me towards the next step in management.

Business Managment

Sales Performance

Skills

Leadership and Sales
Aggressive sales performer Excellent interpersonal (people) skills Effective written and verbal communicator Goal driven leadership capabilities Active problem solver and analytical skills Ability to work independently and as a team Efficient time management and organizational skills Ability to prioritize and make good decisions  

Work experience

Jul 2007Present

Level 1 Manager

Enterprise Rent-A-Car

Management of Customer Service and Operations

  • Managed branch operations such as providing a high level of customer service, including management of rental counter, customer flow, and telephone service as well as training by example.
  • Develop and maintain branch operational plan.
  • Use initiative, independent judgment and decision-making skills to perform a variety of duties and solve problems.
  • Manage overall branch operations in absence of and/or request of the Branch manager.

Human Resource Management

  • Supervise, train and develop management trainees.
  • Provide continual feedback regarding employee performance such as going over monitored sales goals and overall performance.

Sales & Marketing and Financial Performance

  • Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business.
  • Train and motivate employees  to increase branch sales by understanding, communicating and using the sales process to promote company protection products and vehicle features.
  • Manage branch account receivables, including negotiating payment plans, collecting difficult account receivables as well as preparing write-offs for uncollectible accounts.
  • Assist in training management trainees regarding branch receivables.

Fleet Management and Maintenance

  • Evaluate flee mix and utilization
  • manage flee for rentals
  • Ensure adherence to vehicle deletion policy and vehicles maintenance standards.
Oct 2006Jun 2007

Sales Retail Merchandiser

Advantage Sales & Marketing, RSS Retail

An outsourcing company specializing in sales, merchandising, category management and marketing services to manufacturers, suppliers and consumer goods companies.

Duties:

  • Worked to meet clients company objective by maintaining full distribution on existing product displays.
  • Serviced a  territory and communicated effectively with multiple managers within two retail (Home Depot) store departments.
  • Ensured clients objective standards by maintaining secondary placements of products being fully stocked, correctly assigned and faced properly according to set schematics.
Jun 2004Jan 2006

Sales Representaive

Best Buy Retail

Sales/Cashiers/Store Credit Cards

  • Worked in the Home Theater department participating in holiday special events generating over $450.000 dollars.
  • Handles front end cashiers to better assist customer flow during peak times.
  • Increased customer traffic flow by promoting store credit cards and maintained an eighty percent sales goal when signing qualified customers.

Education

Apr 2004Apr 2007

Bachelors of Science

California State East Bay University
Jan 2000Jun 2004

Associates Degree

Diablo Valley Community College