Objective

Seeking a management position where my knowledge, skills and experience can contribute to the progress of an organization.

Interest

Keeping up-to-date with technology advancement and developments. Blogging, Swimming, Playing cricket. 

Summary

A certified project management professional and IS auditor. Over eight years of experience in implementation and management of Information Technology systems. Demonstrated experience in planning, developing and implementing cutting edge information solutions to address business opportunities. Possess Strong awareness of the local, regional and international IT vendors, solutions and implementation partners.

Objective

Seeking a position where highly effective technology management experience will add to profitability.

Work History

Work History
Jun 2007 - Present

Sr. Engineer Systems & Network

Alfarida Investments Co.

Reporting to the Group IT Manager, major duties include:

    • Managed various infrastructure design, setup and optimization projects for the group.
    • Established processes trained and developed procedures while coaching, mentoring and consulting Systems Engineers and support team.
    • Liaison between IT, business owners and vendors
    • Responsible for issue resolution, resource and vendor management, SLAs and quality Control metrics
    • Train applications users to ensure the correct and proper use of business systems
    • Work out current and future IT needs by consulting with people at all levels about the current information systems
    • Support the establishment of and compliance with appropriate standards, procedures, and controls for information systems.
    • Ensure effectiveness of existing controls and identify the need for improved controls to meet the control objectives.
    • Responsible for overall network and systems security for group head office and all SBUs
    • Ensure policy and procedure compliance for change management and disaster recovery planning.
    • Actively work with group’s internal customers: discuss their pain points, understand their challenges and discuss their expectations and conditions for satisfaction.
    • Manage and provide the deployment, monitoring, maintenance, development, upgrade and support of all information technology systems including servers, PCs, operating systems, hardware & software.
    • Provide input into service improvement initiatives and prioritizes improvement initiatives
    • Provide advice to the group IT Manager & other senior managers on IT issues and planning.
Jan 2006 - Jan 2007

Channel Manager

Redtone Telecommunications
  • Reporting to the General Manager Marketing
  • Responsible for identifying, recruiting, and managing relationships with Channel Partners.
  • Identify and recommend marketing opportunities, preparing proposals detailing strategy, distribution, costs and other pertinent information, when appropriate.
  • Possess clear understanding of the needs and characteristics of various target audiences, including key distinctions between distribution channels
  • Responsible for developing and managing Channel Partners for the Corporate and Consumer products and services.
  • Promote channel campaigns, leveraging resources of Sales, Customer Service, Franchise and Dealer Communications, E Business
  • Maintaining customer and channel partner relationships
  • Training of the franchise/dealer sales teams
Mar 2002 - Dec 2005

Network Engineer

National Database and Registration Authority

Promoted from the scale of Tech-4 to Tech-7 and Posted at the Network Operations Centre in Provincial Headquarters. Duties included:

  • Responsible as part of the team of three, for management, support and troubleshooting the network of more than 50 branches connected through DXX, RADIO, E1, DSL, BRI and DIAL-UP.
  • Designing and installation of WAN solutions for various projects of employer.
  • Support the management of Nortel passport based frame relay network all over Pakistan.
  • VPN and firewall based network management.
  • Management of the LAN, responsible for keeping the LAN secure of various security threats, IP address management, Administration of Directory services, Video Conferencing setups
  • Installation, configuration and maintenance of call centre network, based on NORTEL meridian PABX.

Position:Systems Engineer (T-4)

DepartmentProjects

April 2002 - September 2005

Major duties included:

  • Management of all the technical aspects of the NSRC.
  • Extensive customer handling. Resolving technical issues that cause delays in issuance of CNICs.
  • Installation and management of Dell Poweredge servers
  • Administration and management of the SQL Server holding four critical databases with records of the citizens
  • Administration of the application system, user rights assignments, Windows 2000 server administration,
  • Management of the DSL and ISDN BRI links to the PHQ.
  • Assisting the management in setting up infrastructure for more NSRCs.
  • Provide technical Trainings & Orientations to the Managers, System Engineers and junior staff.
Apr 2000 - Feb 2002

Network Administrator

Cupola
  • Windows NT Server administration
  • Back Office Sales System Administration.
  • Provide support to the accounts department regarding their technical queries concerning the Back office Sales System and database.
  • Responsible for overall network administration, Administration of the email server MDemon,
  • Providing Technical Support and In-house trainings, configuring user profiles, rights and policies.
  • Support for Point-of-sales System for company’s KFC outlets.

Education

Education

CISA

ISACA

Currently Pursuing 

Expected to be completed in December 2009 

FTFC

ICAP

Institute of Chartered Accountants of Pakistan. FE1 qualified.

Apr 2010 - May 2010

PMP

PMI

Project Management Professional

1997 - 2000

Bachelors in computer Science

West Cost Institute of Management and Technology

Skills

Skills

IT Management & Audit

Project Management and Systems Audit. Change management Service Management Risk Management Configuration Management Service Delivery  

ARCServ Backup

Citrix

MS Exchange Server 2003

Interpersonal & Communication

I have tried to focused and polish my communication skills through out my career. My experience at National Database and Registration Authority involved extensive customer interaction at a public office. My work as Channel manager at Redtone Telecommunication spoke for itself. I was able to build the biggest network of dealers for our company compared to all other regions.   My current boss has to say this about me:   "A few people have the right mix of technical, organizational and communication skills in the IT industry, and I can safely say that Imran is certainly one of them. He truly has been a valuable addition to my team since the day he joined. Sincerely, Kamran H. Changezi” December 11, 2008"

Systems Administration

I have been involved in administrating windows systems since the start of my career. The cerifications I obtained along the way have greatly contributed towatrds my skill level since the times of Windows NT and uptill Windows 2008 and windows 7. Currently I am managing our technical support team of 6 Systems and Support engineer dedicated to support the conglomerate of more than 20 SBUs in different verticals.

Certifications

Certifications

Project Management

CMTI

MCSE

microsoft

CCNA

Cisco

ITIL v3-F

OGC

CISA

ISACA