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Work experience

2018Present

Customer Service Representative

Zones

Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years. My job is to assist customers with their operational and educational queries, scout potential upsell opportunities and link the lead to sales department. Helping clients in order procurement and reaching out for satisfaction scores and creating opportunities for further business.

20152018

Customer Care Officer

MTBC

MTBC is a healthcare IT company that provides electronic health record software and technology-based medical billing, transcription and practice management services to healthcare providers in the USThis job required acute problem solving and linguistic ability. Our KPIs and SLAs consisted of punctuality, number of calls and maintaining a culture of professionalism. Customer's queries were dealt on the call and often required quick decision making to efficiently and effectively solve the queries.

20122015

Sales Officer

Touchstone Communication

Touchstone Communications provides world-class offshore integrated customer contact solutions to the financial services and communications industry. I was required to engage potential clients on a daily basis and offer them product information and services. I worked on reverse mortgage and conventional mortgage sector. My job was to manage individual accounts and build relationships with clients. I have a track record of making sales and scouting new potential clients.

20112012

Production Engineer - Assistant Operations Manager

MICTEL- United Kingdom

MICTEL are a long-established and highly-sophisticated electrical engineering company based in the UK. We manufactured a range of products from electronic display panels to advanced military-grade chips and motherboards. As an AOM, I was responsible for smooth day-to-day operation and ensuring quality control KPIs were adhered too. I was responsible for categorizing all the products produced my MICTEL, along with inventory control and supply chain management.