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Project Management

Program Management

Work History

Feb 2011Present


HP Enterprise Services

Responsible for evaluating, documenting and improving US Public Sector business processes and training used in migrating existing contracts, adding new business and sustaining accounts in COMPASS

  • Reduced supplier invoice errors over 50% by restructuring and deploying refresh training for over 100 USPS suppliers
  • Reduced the time it takes to resolve and pay incorrect invoices from 50 to 15 days by instituting improvements to AP operational processes
Oct 2009Jan 2011

Senior Project Lead

HP Enterprise Services

Managed deliverables for a three year $10 million contract with the Department of Defense. Worked with HP small business partners in addressing corporate developmental needs to improve the quality of service provided to the federal government. 

  • Expanded partner access to training by leveraging HP virtual room capabilities
  • Assisted the small business office in driving $30 million of incremental revenue through existing contracts 

Senior Technical Trainer - IP


Managed and developed training and education programs for 240 Internet services providers.Senior trainer for two technical “Train-The-Trainer” programs.Lead instructor in providing product training on all Internet related products.Managed a recertification program consisting of 1600 satellite technicians.

  • Contributed to a 13% reduction in subscriber disconnects by developing e-learning solutions and classroom instruction to improve customer service
  • Reduced downtime for new employee training by 80% by designing a toolbar, linking staff directly with corporate information and resources
  • Provided cross-functional support in facilitating a $2.5 million equipment lease program

Business Teacher

Fairfax County & Prince William County Public Schools

Assembled curriculum and provided instruction in business technologies, management and law.Delivered county workshops on web integrated systems and Microsoft Office software applications.Tutored college bound students and sponsored mentor programs for at-risk teens.

  • Earned state recognition for curriculum developed in business management and law

Territory Education Manager

Lexmark International

Responsible for educating channel partners on all corporate products and solutions.  Teamed with reseller engineers and program managers to align hardware solutions with contract specifications.Worked closely with the sales team to identify competitive differentiators in winning government bids.

  • Awarded business with the NASA Goddard Space Flight Center by tailoring solutions based on end-user requirements
  • Reported end-user requirements to product engineers in converting an off the shelf printer for use in military tanks
  • Assumed responsibility for coordinating a regional event with Major League Baseball

Pre-Sales Engineer

Provided product training, demonstrations and engineering support for channel resellers and end-users.Managed hardware loaner program and delivery of equipment for corporate tradeshows. Conducted troubleshooting and benchmarking tests on beta equipment and competing products.

  • Presented at seminars on innovations in document imaging and data archiving technologies
  • Worked with a government contractor to reengineer scanner hardware for deployment overseas

Accounting Manager


Managed an accounting department responsible for supporting a $4 million budget.Represented the association during the annual audit.Responsible for filing payroll taxes in compliance with federal and state regulations.

  • Requested by the president of the association to serve as acting finance director during a time of transition
  • Implemented a cost/benefit team to identify strategies in reducing overhead costs



Degree in process.  Currently maintain a 3.6 GPA

Bachelor of Science

George Mason University

One of three students awarded a grant through the Kauffman Entrepreneurship Program


Mac Operating Systems
PC Operating Systems
Lotus Notes
Microsoft FrontPage
Microsoft Project
Microsoft PowerPoint
Microsoft Access
Microsoft Word & Excel
Macromedia Captivate
Camtasia Studio
Angel Learning Management System
Adobe RoboHelp
Adobe Connect


Business Teaching License

Commonwealth of Virginia

Lexmark Network Printing

Lexmark International

ISO 9000 Compliance

VIDAR Systems

Wide-Format Scanner Technical Service

VIDAR Systems

Satellite Broadcasting Trainer

Satellite Broadcasting & Communication Association

Satellite Internet Trainer


Microsoft Office Specialist

Microsoft Corporation

Work Samples


"Ian did an exceptional job presenting our solution to NRTC staff and Internet service providers."


Security Coverage

June 2008

"Very energetic, clear, concise, well versed....used practical examples"

State Department Employee

September 2009



Sixteen years of private and public sector project management and business education experience.Unique ability of communicating complicated concepts to individuals with varying degrees of experience and knowledge.  Committment to maximizing individual contributions and efficiencies in developing industry leading solutions to complex business problems.



"I made Ian’s acquaintance over a get-together he called during his first week at NRTC. I was impressed with his professionalism and curiosity about the business and marketing operations of the services he was tasked to support...

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