- Integrating 3rd party apps data to single-source-of-truth data
- Building workforce management model to forecast number of required people in call centers (start from building transaction prediction using ARIMA model until translate it into number of people required)
- Building text clustering and word cloud analysis to get insight effectively from text data
- Building report and data visualization on various project to effectively give insight
- Experimental design, to see if new SOP implemented, will it reduce our operation cost or not
- Rollout BI Tools (DOMO) that being used by all operations manager in Indonesia and 5 country. Start from gather requirement, planning, and training.