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  • Arlington Heights US-IL

Jatinder Grewal

Solutions Engineer at Sterling Commerce | IBM


Versatile Results-focused & Seasoned IT management professional. More than 10+ years of experience offers a proven track of Business Relationship Management, Large Scale Program Delivery and Management, People and Team Management, Organization Leadership, Software Application Development, Application Support and Systems Integration. Responsible for delivering large-scale, complex programs, those marry processes with technology to help clients achieve high performance. Strong background in Middleware, EDI and B2B Integration, B2C Integration, Production Support and Ecommerce Multi channel Integration. Highly effective communicator, with excellent team development, mentoring and interpersonal skills. Talented and highly motivated group leader with demonstrated ability to deliver technical and business solutions that successfully capitalize on emerging market trends. Exceptional analytical and management abilities.

IT/Business Relationship Partnership: Hands-on experience in integrating internal IT operations and policies to effectively motivate staff and move towards the company’s mission and goals. Proven track of working in partnership with business departments’ leadership and influencing business decisions making process to support their needs, established service level agreements, analyzed technology needs, and established strategic direction. Very skilled in translating strategic business plan into an IT roadmap and delivering IT propositions aligned with business goals; assuring quantifiable benefit value and ROI tracking. Cost and benefit analysis. Highly experienced in IT Solution alignment activities to enable effective and cost sensitive implementation of the immediate and strategic business goals and objectives. Management, and the client/business community

Program and Team Management: Very effective and experienced in delivery assurance, large programs risk mitigation base IT services and staff sourcing and augmentation. Leadership of the cross-functional large teams into cohesive, productive units utilizing project management best practices for technologically advanced and complex business processes’ overall solution within a scope and constrains of the large scale, multi-year, up to $60M budget programs.

Process Leadership:Excellent problem solving skills and highly adept at developing and leading implementation of innovative process improvements that positively affect the bottom-line.

Strategic Alignment:A key member of IT executive planning team in defining and accomplishing strategic IT initiatives that are aligned with the overall business objectives. Championing and providing execution ownership of the comprehensive supply and demand model to include prioritized business requests, application development and infrastructure resources, hardware and licensing cost. Governance assurance of the work-in-take process to include ROI-base prioritization and business strategic alignment.

Production Support Expertise: As a leader in Supporting mission critical applications, committed to developing strong, quality-focused, skill diverse teams. Strong emphasis on quality system’s solutions and facilitating continuous productivity improvement with lowering overall project cost and long term cost of ownership. Follow documented methodologythat clearly defines the technical support process and can be used to train new support staff and manage all aspects of Production support in a consistent manner

Core Competencies:

•Strategic Planning

•B2B & B2C Integration


•Process Automation

•Thought Leadership

•E-Marketing Strategies

•System & Data Integration

•Revenue Generation & ROI

•Offshore Resource Management

•Team Builder

•Risk Management

•Vendor Management

•Product Management

•Business Development

•Research & Analysis

Work History

Dec 2007Apr 2010

Manager, Business System

Managed a Business Systems Application development & Production Support Organization of Onshore and Offshore team leads, architects, technical consultants, and developers. Responsible for the development of enterprise-wide software solutions, EDI EAI and B2B Integration, accountable for Architecture Team oversight and management. Performing responsibilities of IT business relationship manager across the enterprise with emphasis on middleware integration, EDI, EAI, B2B, XML integration for Sales, HR, Finance, Operations, and purchasing business portfolios. Responsible for securing, communicating, validating, and integrating data across systems, internal and external to the corporation. Responsible for managing resources, projects, and initiatives to ensure corporate and departmental goals & objectives are accomplished within the prescribed time frame and funding parameters. responsible for the implementation of metrics that can be used to monitor closely the overall performance of our systems and to highlight issues/trends before they become major outages. Identify and implement support tools and technologies that an enhance support effectiveness and improve quality by through the extended use of automation

  • Instill and foster working relationships with Business partners base on the concepts of ownership, open and factual communication, deep technical and business knowledge
  • Used risk assessment and business impact evaluation methods to communicate project delivery constrains and expectations management
  • Work closely with executives to determine most effective roadmap by leveraging business system assets and processes to meet the company’s short and long term strategy and goals
  • Provided directional leadership for Architecture Team of Enterprise and Application Architects in creation of enterprise technology roadmap by leveraging existing architecture, business short and long term goals, fiscal discipline
  • Created and implemented a new work-in-take process to include ROI-base prioritization and business strategic alignment
  • Championed and influenced no-silo IT wide engagement and participation on the business mission critical large scale projects
  • Developed a roadmap and successfully executed on the comprehensive plan of transitioning legacy developers off legacy base, procedural technology to effectively utilize OOD principals and persuade development staff to create systems’ solutions base on the Service Oriented Multi-Tier Architecture principals
  • Resource acquisition and retention, terminations, performance setting and career coaching     
  • Provide support services to clients as needed
  • Manage client expectations regarding products and resolution of issues Interface with developers and business to determine availability of Application patches.
Apr 2007Oct 2007

Vice President, Sr. Project Manager

Responsible for Financial Services project management and coordination of new development requests for services that support various Global Client Access (web interface) channel platforms. This role covers new requests from various Global Client Access and Core Cash product teams, client tools (such as Web Based Training for JPMorgan Access Cash Online, and channel demos for product sales & support)

·Managed multiple complex full projects & programs through lifecycle projects.

·Manage project risks, change controls, escalates significant issues, develops contingency plans Prepare and present progress reports for stakeholders and leadership teams and other updates as appropriate

·Manage programs which may involve participation from and have impact on multiple functions, locations or regions in assigned line of business/technology group.

·Deploy large change into production - matrix project team sizes from 20 to 200 people and 50,000 hours+ project size and $5M+.

·Create and present program status and financials to senior management.

·Direct the activities of project teams to ensure quality and timeliness of project completion

·Co-ordinate Program level activities and deliverables across multiple project teams within numerous Lines of Business.

·Lead project teams on multiple, concurrent implementations, coordinating both matrix resources and direct reports. Work with executive team, product management, sales, several technical development teams, and JPMC relationship managers throughout the project lifecycle.

·Responsible for deployment of JP Morgan Chase project management and development best practices across projects and regions, working with development managers to further define and outline time frames for deploying best practices.

North Star Distributors, Inc

Aug 2002Mar 2007

Sr. Project Manager

Manage a team of ebusiness project managers dedicated to e-procurement integration projects. Measure team success against industry benchmarks and customer project ratings. Drive electronic order revenue and Reduce average DSO with integrated customers Manage a team of project managers & developers onshore & offshore dedicated to e-procurement integration projects. Measure team success against industry benchmarks and customer project ratings. Drive electronic order revenue & Reduce average DSO with integrated customers coordinated efforts with the Senior Management, clients and technical team members to identify areas of opportunity and improve project performance. Delivered project report cards with time, cost accounting and on-going status. Identified and documented scope of projects, created budgets and work plans, assigned tasks, obtained resources and conducted meetings to review progress and organize future work effort

Extenprise, Inc

Sep 2001Aug 2002

Business Analyst

Managed daily administration and support of the EDI environment and all associated electronic development projects including script and batch file programming, EDI software implementation, and integration w/ERP system. Developed company-wide initiatives and changes to current business practices to take advantage of EDI opportunities and drive EDI growth. Monitored workflow and system components and produced detailed tracking reports to ensure complete and accurate data processing. Provided comprehensive network/workstation administration and support, including TCP/IP management VPN support, router/firewall configuration Delivered expert data analyses and database management; completed regular data backups and ensured data integrity via SQL Query Analyzer (Transact-SQL). Bolstered warehouse systems through expert design, maintenance, RFID implementation, and ZPL II Label programming. Specialized in mapping standards (ANSI & ASC X12, AS2, and VICS versions) using spEDI map software


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