Versatile Results-focused & Seasoned IT management professional. More than 10+ years of experience offers a proven track of Business Relationship Management, Large Scale Program Delivery and Management, People and Team Management, Organization Leadership, Software Application Development, Application Support and Systems Integration. Responsible for delivering large-scale, complex programs, those marry processes with technology to help clients achieve high performance. Strong background in Middleware, EDI and B2B Integration, B2C Integration, Production Support and Ecommerce Multi channel Integration. Highly effective communicator, with excellent team development, mentoring and interpersonal skills. Talented and highly motivated group leader with demonstrated ability to deliver technical and business solutions that successfully capitalize on emerging market trends. Exceptional analytical and management abilities.
IT/Business Relationship Partnership: Hands-on experience in integrating internal IT operations and policies to effectively motivate staff and move towards the company’s mission and goals. Proven track of working in partnership with business departments’ leadership and influencing business decisions making process to support their needs, established service level agreements, analyzed technology needs, and established strategic direction. Very skilled in translating strategic business plan into an IT roadmap and delivering IT propositions aligned with business goals; assuring quantifiable benefit value and ROI tracking. Cost and benefit analysis. Highly experienced in IT Solution alignment activities to enable effective and cost sensitive implementation of the immediate and strategic business goals and objectives. Management, and the client/business community
Program and Team Management: Very effective and experienced in delivery assurance, large programs risk mitigation base IT services and staff sourcing and augmentation. Leadership of the cross-functional large teams into cohesive, productive units utilizing project management best practices for technologically advanced and complex business processes’ overall solution within a scope and constrains of the large scale, multi-year, up to $60M budget programs.
Process Leadership:Excellent problem solving skills and highly adept at developing and leading implementation of innovative process improvements that positively affect the bottom-line.
Strategic Alignment:A key member of IT executive planning team in defining and accomplishing strategic IT initiatives that are aligned with the overall business objectives. Championing and providing execution ownership of the comprehensive supply and demand model to include prioritized business requests, application development and infrastructure resources, hardware and licensing cost. Governance assurance of the work-in-take process to include ROI-base prioritization and business strategic alignment.
Production Support Expertise: As a leader in Supporting mission critical applications, committed to developing strong, quality-focused, skill diverse teams. Strong emphasis on quality system’s solutions and facilitating continuous productivity improvement with lowering overall project cost and long term cost of ownership. Follow documented methodologythat clearly defines the technical support process and can be used to train new support staff and manage all aspects of Production support in a consistent manner
•B2B & B2C Integration
•System & Data Integration
•Revenue Generation & ROI
•Offshore Resource Management
•Research & Analysis