Summary 

I am a results and goal-oriented leader with the demonstrated ability to influence diverse, cross functional groups and meet critical deadlines in a fast-paced environment. I enjoy cultivating relationships to compliment my abilities and boost productivity while innovating and fostering the development of new ideas and technology. My cross-functional background includes experience across ranges of countries, businesses and industries. My particular passion is innovative solutions; focusing on the growth and development of a brand or company while managing effective operations and marketing strategies. In addition my core focus is tailored around Customer Experience, Social, Cloud, Analytics, Business, Marketing and Technology.

Work History

Work History
May 2015 - Present

Client Representative Intern

IBM
Dec 2013 - Apr 2015

PTD Manufacturing Technician

Intel Corporation

Responsible for improvement processes, troubleshooting nonstandard events in the production line
Utilizes a high degree of judgment and initiative in resolving complex nonstandard problems and developing recommendations
Utilizes Lean Six Sigma methodologies, Theory of Constraints, and 5S in an effort to increase productivity.
Collect and evaluate operating data to conduct on-line equipment adjustment and optimization
Project coordinator for large upgrade of automated handling system through team management
 Perform functions associated on the wafer production including operations and equipment’s 
Uses sophisticated programs to collect and evaluate operating data to conduct in-line adjustments

Nov 2012 - Dec 2013

Specialist/Visuals

Apple
  • Maintained an extensive knowledge of current Visual Merchandising standards and store operations
  • Seek'd opportunities to drive business results through the use of Visual Merchandising
  • Prepared, execute, and manage projects with Visuals team to ensure brand consistency
  • Analyzed and reported business results and trends on a weekly, daily basis and monthly basis (Market Share analysis).
  • Developing both new and existing business relationships through a balanced sales and service model.
  • Supporting store events and workshops to attract new business customers and inspire loyalty throughout the business community.
  • Capturing and maintaining accurate customer contact information in the Retail business CRM application to manage business opportunities and relationships.
  • Aided clients in the implementation of process change to better maximize cost and productivity through keen understanding of key business primacies, methods, and organizational implications. 
  • Drove and execute the sale of special business products and the acquisition of new business accounts.
May 2011 - Nov 2012

Teller Operations Specialist

Bank of America

Ensure regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Acts
 Identifying opportunities to introduce customers to specialists and business partners
 Leveraging resources and technologies to optimize the Clients experience and executing sales
 Stay informed of key priorities, business updates, execute sales and service plays and processes

Jun 2009 - Jul 2010

Home Equity Consultant

Wells Fargo

Originate high quality loans which meet WHFM guidelines while providing excellent customer service 
Develop relationships with real estate professionals, builders, and other business referral sources 
Develop knowledge of company products, policies and procedures, and underwriting requirements 
Understand real estate appraisals, title reports, and real estate transactions 
Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures 
Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk 
Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in 
Develop and maintain a high degree of visibility for WFHM in the marketplace 
Perform miscellaneous duties as needed and required

Jun 2006 - May 2010

Mobile Sales Consultant

Best Buy

Consistently top 3 in sales monthly among store employees
Account for 16% of total gross revenue for the 2014 fiscal year based on 20-25 hours a week
Grew store’s local web page online traffic 8.5% in 6 months
Monitor sales margin of key product categories to develop and implement tactical plans for margin growth 
Streamlined social media/web operations to increase productivity and effectiveness and to access key marketing opportunities and threats
Successfully support company’s mission and goals by leading, developing and managing sales and media solutions
Partner with the Store Manager to train and coach mobile staff to achieve business goals through execution of the Best Buy Mobile sales philosophy
Managing external partner relationships, maintaining existing and building new ones through social media and community outreach
Translate promotions into engaging rich media content for social media and web platforms
Offer strategic direction and feedback to influence and aid in company sales strategy through market reports
Drive awareness of emerging Best Buy customer experience data trends and opportunities

Education

Education

Core  Competencies 

Skills

B2B & B2C

  • Demonstrated technical marketing skills and company product knowledge.
  • Developed a strong marketing plan. 
  • Identified and act on potential sales leads and opportunities.
  • Established a reseller strategy and work with colleagues to ensure successful launch and maintenance of reseller channels.
  • Clearly presented the goals, challenges and strategies to colleagues in order to meet and exceed targets.
  • Maintained clear and regular communication with colleagues regarding progress and to consider feedback on further options to continuously improve.

Partner for Clients Success

  • Used SalesForce CRM to see reminders for which clients are due for a periodic check-in phone call or email message; review clients’ portals to see if any suggestions on how to better utilize available features should be made to client during check-in.
  • Listened to ideas about possible feature enhancements from clients; brainstorm feasibility of enhancements with teammates and make suggestions on programming work to vendors, as appropriate.
  • Worked with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.

 Marketing Strategy               

  • Oversaw development and implementation of support materials and services for chapters in the area of marketing, communications and public relations.
  • Directed the efforts of the marketing, communications and public relations staff and coordinates at the strategic and tactical levels with the other functions of the Organization.
  • Ensured articulation of Organization’s desired image and position, assure consistent communication of image and position throughout the Organization, and assure communication of image and position to all constituencies, both internal and external.

Inside Sales

  • Drove sales of products, by developing, identifying, and securing all relevant direct sale opportunities.
  • Serve as internal sales support for pre-defined territory locations to achieve or exceed assigned sales quotas and goals
  • Generate market interest and close sales by executing Product and Segment Marketing activities such as: projects, surveys, campaigns, teaching, site visits and or promotions.

Procurement

  • Analyzes multiple vendors to determine the best deals, evaluates the many pros and cons of each, negotiates based on price, quality, speed of delivery and other factors.
  • Harnessing superb decision-making resulting from market scan, price analyses and other sources.
  • Contracts /subcontracts analyses and renewal.

Certifications

Certifications
Dec 2014 - Present

Strong Work Ethic

Intel Corporation
May 2013 - Present

Excellence in Practice Award

Apple Inc
May 2013 - Present

Apple Product Visual Award

Apple Inc
Dec 2011 - Present

Regional Teller Achievement     

Bank of America
Dec 2011 - Present

Excellence Performance for four quarters

Bank of America
Jun 2008 - Present

Top Services sold in the District 2 years (2008 & 2009)

Best Buy

Portfolio

Awards & Accomplishments