Download PDF

Objective

I am a Certified Protection Officer currently seeking an opportunity as a Director of Security in the hospitality industry.I offer more than 14 years of experience in the security, hotel, resort, and casino industries.I bring with me a commitment to excellence, a commitment to exceptional guest service, and a commitment to lead and manage a productive, professional, effective, and efficient security department.

Work experience

May 2010Present

Surveillance Manager

Hard Rock Hotel and Casino - Albuquerque
  • Department head with direct report to CEO
  • Ensured safety and security of guests and team members
  • Ensured integrity of electronic and live gaming
  • Investigated incidents of internal/external loss
  • Developed and maintained a comprehensive casino and hotel/resort surveillance operations system
  • Enforced company policies and procedures; served on the company SOP Committee
  • Created and implemented policies and procedures for the successful management of the Surveillance Department
  • Responsible for proper team leadership and development, to include interviewing, hiring, training, empowerment, coaching, correcting, disciplining, and firing
  • Managed a team of 26 team members including shift supervisors, dual-rate supervisors, agents, and CCTV technicians; totaling more than 1000 man-hours per week
  • Developed and maintained a combined $1-million operating and capital budget
  • Responsible for the continued effective and efficient management of the surveillance department during the re-branding and licensing agreement of Isleta Casino & Resort as Hard Rock Hotel & Casino – Albuquerque
Apr 2006May 2010

Surveillance Manager

Isleta Casino & Resort
  • Department head with direct report to CEO
  • Designed and directed the successful installation and implementation of CCTV systems for a $120-million hotel/convention center facility including the development and successful management of a $656,000 project budget
  • Directed the successful installation and implementation of CCTV systems for a multi-million dollar golf-course clubhouse, RV park convenience store, and separate bowling alley/arcade facility including the development and successful management of a $200,000 project budget
  • Identified, specified, and successfully directed the upgrade and successful installation and implementation of an IP-based proximity access control system, replacing an outdated panel-based proximity system
  • Identified, specified, and successfully directed an incident reporting/logging software database system installation and implementation
Aug 2004Apr 2006

Surveillance Shift Supervisor

Isleta Casino & Resort
May 2003Aug 2004

Surveillance Assistant Shift Supervisor

Isleta Casino & Resort
Jul 2002May 2003

Surveillance Agent

Isleta Casino & Resort
Jan 2002Jul 2002

Security Officer

Isleta Casino & Resort
Nov 1999Dec 2001

Security Patrol Officer

Western Elite Security
Nov 1998Nov 1999

Security Specialist

Employers Protective Services
Oct 1997Nov 1998

Security Patrol Sergeant

Regulator Protective Services
Oct 1996Oct 1997

Security Officer

Rodden Security Services, Inc.
Jul 1995Oct 1996

Security Officer

National Security Services, Inc.

References

Frank Ascolese

C.J. Rodden, CPP, CHS-IV

Education

Sep 1991May 1995

High School Diploma

Alpine High School

Certifications

Certified in Sensitive Security Information

American Board for Certification in Homeland Security

Certified Lodging Security Supervisor

American Hotel & Lodging Association

Certified in Homeland Security, Level-III

American Board for Certification in Homeland Security

Certified Protection Officer

International Foundation of Protection Officers