Objective

I am a Certified Protection Officer currently seeking an opportunity as a Director of Security in the hospitality industry.I offer more than 14 years of experience in the security, hotel, resort, and casino industries.I bring with me a commitment to excellence, a commitment to exceptional guest service, and a commitment to lead and manage a productive, professional, effective, and efficient security department.

Work History

Work History
May 2010 - Present

Surveillance Manager

Hard Rock Hotel and Casino - Albuquerque
  • Department head with direct report to CEO
  • Ensured safety and security of guests and team members
  • Ensured integrity of electronic and live gaming
  • Investigated incidents of internal/external loss
  • Developed and maintained a comprehensive casino and hotel/resort surveillance operations system
  • Enforced company policies and procedures; served on the company SOP Committee
  • Created and implemented policies and procedures for the successful management of the Surveillance Department
  • Responsible for proper team leadership and development, to include interviewing, hiring, training, empowerment, coaching, correcting, disciplining, and firing
  • Managed a team of 26 team members including shift supervisors, dual-rate supervisors, agents, and CCTV technicians; totaling more than 1000 man-hours per week
  • Developed and maintained a combined $1-million operating and capital budget
  • Responsible for the continued effective and efficient management of the surveillance department during the re-branding and licensing agreement of Isleta Casino & Resort as Hard Rock Hotel & Casino – Albuquerque
Apr 2006 - May 2010

Surveillance Manager

Isleta Casino & Resort
  • Department head with direct report to CEO
  • Designed and directed the successful installation and implementation of CCTV systems for a $120-million hotel/convention center facility including the development and successful management of a $656,000 project budget
  • Directed the successful installation and implementation of CCTV systems for a multi-million dollar golf-course clubhouse, RV park convenience store, and separate bowling alley/arcade facility including the development and successful management of a $200,000 project budget
  • Identified, specified, and successfully directed the upgrade and successful installation and implementation of an IP-based proximity access control system, replacing an outdated panel-based proximity system
  • Identified, specified, and successfully directed an incident reporting/logging software database system installation and implementation
Aug 2004 - Apr 2006

Surveillance Shift Supervisor

Isleta Casino & Resort
May 2003 - Aug 2004

Surveillance Assistant Shift Supervisor

Isleta Casino & Resort
Jul 2002 - May 2003

Surveillance Agent

Isleta Casino & Resort
Jan 2002 - Jul 2002

Security Officer

Isleta Casino & Resort
Nov 1999 - Dec 2001

Security Patrol Officer

Western Elite Security
Nov 1998 - Nov 1999

Security Specialist

Employers Protective Services
Oct 1997 - Nov 1998

Security Patrol Sergeant

Regulator Protective Services
Oct 1996 - Oct 1997

Security Officer

Rodden Security Services, Inc.
Jul 1995 - Oct 1996

Security Officer

National Security Services, Inc.

Education

Education
Sep 1991 - May 1995

High School Diploma

Alpine High School

Certifications

Certifications

Certified in Sensitive Security Information

American Board for Certification in Homeland Security

Certified Lodging Security Supervisor

American Hotel & Lodging Association

Certified in Homeland Security, Level-III

American Board for Certification in Homeland Security

Certified Protection Officer

International Foundation of Protection Officers