Ileana Rivera

  • Arlington US-TX
Ileana Rivera

Core Competencies

  • Bilingual (Fluent in Spanish)
  • Telephone and Front Office Reception
  • Detail oriented and well organized
  • Staff Development and Training
  • Filing and Data Entry (45 WPM)
  • Spreadsheet and Database Creation
  • Scheduling and Calendaring

Office/Administrative Support

Self-motivated office/administrative support specialist with 7 years experience. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients. Flexible and versatile- able to maintain high performance level under pressure. Poised and competent with demonstrated ability to achieve success in cultural diverse environments. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; willing and able to learn new systems and adapt with changing corporate environments.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Skills

Skills

Quicken 2009

Crystal Reports IV

Windows XP/Vista/2007

Active Directory

Adobe Fireworks

Adobe Dreamweaver

Microsoft Software

Proficient in Word, Excel, Access, PowerPoint, Outlook, Publisher, FrontPage and Sharepoint

Work History

Work History
May 2006 - Apr 2011

Office Automation Specialist I

Osceola County Health Department
  • Assisted users with daily operational issues as needed in providing customer service to patients.
  • Coordinated repairs and maintenance on printers, equipment, and PC systems. Installed hardware and software as needed.
  • Created and maintained user accounts using Active Directory.
  • Created, updated and maintained the Osceola County Health Department Intranet, Internet and SharePoint site.
  • Provided support to the Vital Statistics Department as needed in various community services provided outside of County Health Department.
  • Provided support to all users on a weekly basis by manning the Help Desk line, inputting tickets in the Help Desk System to keep track of support calls.
  • Coordinated the training of users and conduct formal classroom instruction and provided on-the-job training for all distributed systems users.
Oct 2003 - May 2006

Clerk Typist Specialist - Vital Statistics

Osceola County Health Department
  • Deputy Registrar who maintained and organized Birth and Death records.
  • Handled, processed and distributed confidential patient information.
  • Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
  • Provided efficient customer service to clients.
  • Handled incoming and outgoing calls, as well as determined direction and action of incoming correspondence.
  • Managed daily office operations and maintenance of equipment, maintaining accurate records for all Hospitals and Funeral Homes.

Education

Education

References

References

Jennifer Harmon

Melinda Arce

Lori Mann

Gloria Norfleet-Robinson

Rosemary Windsor