Ildiko Tornai

Ildiko Tornai

  • Debrecen Hajdu-Bihar
Work History
Work History
Aug 2013 - Present
Resource Manager
T-Systems Hungary (IT-Services Hungary LTD)

Main activities:

  • Managing all positions to be nearshored and offshored from Germany to strategic Points of Production(Hungary, Malaysia, Mexico)
  • Keeping contact with resource and engagement management in the APAC and EMEA regions
  • Collecting, generating and distributing skill profiles to local HR and Management
  • Communicating recruitment needs towards local T-Systems HU HR Organizing and supervising the work of HR Recruiters in 3 locations in HU
  • Conducting yearly planning and forecast of near-and offshore growth
  • Creating monthly rolling Headcount forecast for all near-and offshore locations
  • Regular communication and reporting towards HR Controlling
  • Creating Headcount reports for German top management on a weekly and monthly basis
Feb 2009 - Aug 2013
Teamleader
T-Systems Hungary (IT-Services Hungary Ltd)

Main activities:

  • Professional direction of IBM Lotus Notes 2nd and 3rd level Services, Contact Center Services and Software Distribution Services
  • Retention and rising of clients' satisfaction, keeping to Service Level Agreements
  • Planning and observance of primary costs
  • Team members' direction, training and motivation for high level service and providing for good atmosphere in team
  • Active participation in the functional and hierarchical escalation chain
  • Observance of client processes inside the team Participating in recruitment of team members along with HR Business Partners
May 2007 - Feb 2010
Recruiter & Training and Development Specialist
T-Systems Hungary (IT-Services Hungary Ltd.)

Main activities:

  • Creation of job descriptions and person specifications
  • Sourcing of candidates via media and headhunting
  • Organizing and condusting telephone interviews, face-to-face job interviews and salary negotiations(ca. 1500 in 23 months' time, recruited thereof ca. 500 applicants)
  • Ascertaining feedback and providing feedback to candidates
  • Preparing offer paperwork and guiding successful candidates through the recruitment cycle
  • Managing and communicating the roll out of HR processes and amendments in the recruitment and training&development area
  • Performing interviews and consultation surveys with German and Hungarian management to analyze recruitment/training needs
  • Designing and coordinating training programs and courses based on organizational and employee needs(hardskill and softskill trainings, language courses)
  • Managing external relationship with guidance from top management towards universities, colleges and various training institutes
  • Conducting yearly planning and controlling of T&D activities
  • Managing and creating the non-financial reports to be presented to all stakeholders of the training and development activities
Sep 2006 - Apr 2007
Research Assistant
University of Debrecen, Department of German Studies

Main activities:

  • supporting the research activities of professors
  • organizing symposiums and conferences
Sep 2001 - May 2002
European Volunteer Service
Robert Bosch Stiftung
European Volunteer Service, Freiwilliges Soziales Jahr in the Diakonie Stetten e. V., Baden W├╝rttemberg, Germany
Education
Education
Sep 2002 - May 2007
M.A
University of Debrecen Faculty of Arts

MA in English and American Studies

MA in German Studies

Jun 2006 - Aug 2006
University of Belfast

Summer University

Sep 2004 - May 2005
Academic scholarship of the DAAD (German Academic Exchange Service)
University of Leipzig
Skills
Skills
Dutch language
Business proficiency
Offshore growth
Organizing
Recruitment
English language
Business proficiency
German language
Business proficiency