Warm, friendly welcome to the guests. Duties including check-in and check-out, processing payments, answering phone calls, operating busy switchboard, taking reservations and dealing with all general guest requests and queries. Supervise daily deliveries. Driving sales and maintaining a high level of standards in Front office of the Hotel.
Conducting and preparing TEFL lessons.
Taking up bookings. Efficient customer service with extremely polite manner- greeting customers, taking down orders for individual customers and groups, ensuring food and beverage are served in accordance to standard operating procedures. Monitoring food presentation and flow of service.
Adapting the insights of work in state institution.
Serving customers on the phone, via e-mail and at the desk, preparing the bills, making competitiveness researches. Allocating room changes in a professional manner noting complaints & special requests from Guest history. Adhering to all Hotel Policies and Procedures
Dealing with bookings by phone, e-mail and face-to-face in English. Complementing procedures when guests arrive and leave. Preparing bills and taking payments. Ensuring hotel standards are kept at all times. Striving for friendly, yet efficient and professional service.
International cuisine, modern cinema, music, politics, travels, architecture & literature.
I hereby declare that all the facts and information provided for this CV are true.