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Work History

Oct2016

Receptionist

Camden Court Hotel 4*, Dublin 2
Jan 2016Sept 2016

Receptionist/ Reservations Agent

Dublin Citi Hotel 3*, Dublin  2

Warm, friendly welcome to the guests. Duties including check-in and check-out, processing payments, answering phone calls, operating busy switchboard, taking reservations and dealing with all general guest requests and queries. Supervise daily deliveries. Driving sales and maintaining a high level of standards in Front office of the Hotel.

Aug 2015Jan 2016

 English TEFL teacher

Warsaw, Poland

Conducting and preparing TEFL lessons. 

Aug 2012Jun 2015

Receptionist/ Hostess/ Waitress

Stillorgan Orchard Cafe Bar, Stillorgan, County Dublin

Taking up bookings. Efficient customer service with extremely polite manner- greeting customers, taking down orders for individual customers and groups, ensuring food and beverage are served in accordance to standard operating procedures. Monitoring food presentation and flow of service. 

Apr 2012Jul 2012

Desk assistant- job experience

Krakow's Department of Architecture, Krakow, Poland

Adapting the insights of work in state institution. 

Aug 2010Jun 2011

Receptionist 

Cracovia Hotel 3*, Krakow,Poland

Serving customers on the phone, via e-mail and at the desk, preparing the bills, making competitiveness researches. Allocating room changes in a professional manner noting complaints & special requests from Guest history. Adhering to all Hotel Policies and Procedures

May 2009Oct 2009

Receptionist

Mercure Hotel 3*, Zamosc, Poland

Dealing with bookings by phone, e-mail and face-to-face in English. Complementing procedures when guests arrive and leave. Preparing bills and taking payments. Ensuring hotel standards are kept at all times. Striving for friendly, yet efficient and professional service. 

Education

Jan 2016

Diploma in Customer Service

Alison
Jul 2015Aug 2015

TEFL Teaching English as a Foreign Language Certificate

ACCREDITAT
Oct 2014Feb 2015

Postgraduate Diploma in Digital Marketing & Strategy

Dublin Business School
Oct 2009Jul 2012

BA in Management

Jagiellonski University, Krakow 

Interests

International cuisine, modern cinema, music, politics, travels, architecture & literature. 

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I hereby declare that all the facts and information provided for this CV are true.