Checking in and out guests efficiently and quickly. Answering switchboard and telephone in a professional manner, transferring calls to correct extensions and dealing with requests. Take reservations correctly, noting any special requests. Promoting Hotel's facilities at all times. Ensuring billing is correctly done to the agreed standards. Dealing with any guest complaints, queries and suggestions quickly and efficiently. Recommending restaurants and attractions. Maintaining high levels of security. Adhering to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc. Supervising daily deliveries. Working with MS Outlook and Opera.
Warm, friendly welcome to the guests. Duties including check-in and check-out, processing payments, answering phone calls, operating busy switchboard, taking reservations and dealing with all general guest requests and queries. Supervising daily deliveries. Placing stationary orders. Driving sales and maintaining a high level of standards in Front office of the Hotel. Working with MS Outlook and Picasso front office system.
Conducting and preparing TEFL lessons.
Taking up bookings. Efficient customer service with extremely polite manner- greeting customers, taking down orders for individual customers and groups, ensuring food and beverage are served in accordance to standard operating procedures. Monitoring food presentation and flow of service.
Adapting the insights of work in state institution.
Serving customers on the phone, via e-mail and at the desk, preparing the bills, making competitiveness researches. Allocating room changes in a professional manner noting complaints & special requests from Guest history. Adhering to all Hotel Policies and Procedures
Dealing with bookings by phone, e-mail and face-to-face in English. Complementing procedures when guests arrive and leave. Preparing bills and taking payments. Ensuring hotel standards are kept at all times. Striving for friendly, yet efficient and professional service.
International cuisine, modern cinema, music, politics, travels, architecture & literature.