Jan 2009 - Dec 2010
Leading a team of four to support daily operations for 2,500 computers and 3000 business partners. Lead team of twelve to replace 13,000 computers over three years as well introducing a domain change, e-mail client change, and user ID change concurrently. Lead team of four to open new wing with 1,200 computers over six months. Coordinated and lead efforts to move multiple small departments over three years.
Jun 1998 - Present
Desktop Support Team Lead
- Lead a team of 12 to replace over 12,000 computers in three years as well as introduce a domain change, new user ID's for use with active directory, e-mail client change and hardware upgrade.
- Lead a team of 4 for internal projects moving departments, installing IT equipment for new units over three years.
- Responsible for a team of 4 to meet the metrics set forth by our SLA's.
- Point of contact for escalation of issues from the senior executive team.