Crown Plaza Southern Hills
Responsibilities included but where not limited too, managing a staff of 20+ individuals such as housemen, servers, and banquet bartenders . Overseeing the set up and break down of banquet events. Maintaining an open line of communication with the banquet events primary contact to ensure professional and quality service. Preparing banquet bills (banquet check) to be reviewed by banquet coordinator, and making sure all banquet checks are properly closed. Handling any banquet money transactions, making sure all money is accounted for and properly deposited into its designated location as stated in the proper cash handling procedures. Reporting to Food & Beverage Director and Executive Chef any complaints, or positive feedback from the guest. Doing quarterly inventory of banquet essentials such as linen, dishware, and alcohol. Conducting individual reviews of my subordinates, and handling disciplinary actions such as verbal or written warnings.