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Work experience

May 2008Present

Online Resources Consultant

Washington State Library
  • Coordinate Ask-WA, a statewide virtual reference cooperative with over 65 participating library systems; involves coordinating statewide and national schedules, performing high-level quality control, providing training and assistance to libraries and librarians, overseeing communication between libraries and vendors, and organizing regular meetings and special events.
  • Coordinate statewide database trials; involves determining resources for trial, contacting vendors, building the trials website, negotiating access to products, collecting feedback, and organizing purchasing for libraries.
  • Chief architect of the Hard Times Resource Guide, a collection of tips, tools, and resources to help library patrons throughout Washington State during tough economic times; involves building, organizing, and maintaining a viable collection of resources in multiple subject areas, marketing and promoting the site to libraries and library users throughout Washington, and continuing to grow and update the site so that it remains useful for years to come.
  • Chief architect of the Downloadable Audiobooks portal, a website providing access for library users across Washington State to their libraries' downloadable audiobooks collections, along with helpful resources and documentation.
  • Serve on grant review committees for other Washington State Library grants, as needed, including Washington Rural Heritage grants, Supporting Student Success grants, Renew Washington grants, and others.
  • Editor-in-Chief of the Washington State Library blog.
Jan 2008May 2008

Lab Assistant

McGill University
  • Oversaw operations in the IT Lab during evenings and weekends, including troubleshooting computer and printer problems for LIS students.
  • Performed special projects as directed, including: designing and
  • implementing an internal wiki for LIS student use; researching and installing special software to assist in web design; updating manuals and help files for various computer- and printer-related tasks.
May 2007Oct 2007

Library Intern

Saint Martin's University
  • Planned, coordinated, and implemented special projects, including: development and population of an intranet reference wiki; development and design of a University WordPress MU blog template and creation of a library blog; research, analysis, and comparison of available electronic reserves systems, including mainstream and open source products; research, compare, and implement a free, online, instant-messenging reference tool to place on the library website.
  • Provided reference service at the reference desk and online through the OCLC QuestionPoint Virtual Reference service in both local and national queues.
20042006

Library Assistant II

Saint Martin's University
  • Responded to patron research inquiries in person, by telephone, and electronically; interpreted and explained library policies and procedures.
  • Conducted reference interviews and assisted patrons in locating library materials and information.
  • Supported students and faculty with research, information, and computer troubleshooting. Provided computer support with network and user accounts, and performed troubleshooting for printer and copier issues.
  • Provided administrative assistance to the library director, including answering phones, scheduling meetings, balancing financial spreadsheets, ordering supplies, coordinating with other departments and monitoring staff welfare.
20042005

Library Aide

Timberland Regional Library
  • Processed, sorted, organized, and shelved assigned library materials.
  • Performed backup circulation duties including checking materials in and out, receiving hold requests, answering incoming phone calls and processing library card applications.
  • Provided customer service to library patrons including responding to general inquiries, locating library materials, and providing assistance with computer equipment.
20032004

Circulation Assistant

Grafton-Midview Public Library
  • Charged and discharged library materials, including fulfilling reserves.
  • Ran all library reports, including: overdues, weeding, activity statistics, purchase alerts, fine statistics and collection reports. Called patrons on overdue items.
  • Organized a one-on-one computer tutoring program, including contacting and training teens, arranging meetings, and creating outlines for four different computer classes.
  • Ordered printer and computer supplies. Performed troubleshooting on printer and computer issues for staff and patrons, including network and automation issues.
  • Crosstrained in reference and technical services departments, and assisted reference and technical services staff training in the circulation department. Covered the reference desk when necessary.
20022003

Circulation Clerk

Oberlin Public Library
  • Charged and discharged library materials, assisted patrons in finding, choosing, and ordering items, and fielded patrons' complaints.
  • Answered phones and directed calls, and performed troubleshooting on technical computer and printer issues.

Education

Sep 2006May 2008

Master of Library and Information Studies

McGill University
  • Cumulative GPA of 3.96
  • President of the McGill Library and Information Studies Students Association (MLISSA), 2007-2008

Skills

Web Design
HTML and XHTML encoding and web page construction; CSS styling and layout; MediaWiki installation, troubleshooting, user management, organization, categorization, template design, publishing, and editing; WordPress installation, troubleshooting, user management, publishing, editing, layout, and design.  
Humanities and Social Science Databases
EBSCO Academic Search Premier; ProQuest Research Library; Emerald Intelligence and Fulltext Library; Wilson Omnifile Fulltext Mega; Gale Expanded Academic ASAP; ISI Web of Knowledge.  
Computer Software
Microsoft Office (Word, Access, PowerPoint, Excel, Publisher) XP, 2003, & 2007; Microsoft Windows 95, 98, 2000, XP and Vista operating systems; Adobe Photoshop 7.0, CS2, CS3 and GIMP 2.2 imaging editing softwares; Microsoft Office Outlook and Mozilla Thunderbird email systems; Microsoft Internet Explorer 6 & 7, Mozilla Firefox 1.5 and 2; Adobe Premier Elements 2.0 and Premier Pro CS3; Audacity Digital Audio Editor 1.2.6; InMagic DB/Textworks 7.0.  

Media

Objective

To become a leader in Washington libraries, bringing my creativity, energy, and drive to bear on the problems facing libraries in the 21st century, and finding innovative and effective ways to increase and improve library services to the public.

Professional Memberships and Committees

  • American Library Association, Member since 2008
    • ALA Emerging Leader, Class of 2009
  • Washington Library Association, Member since 2008
    • WLA Member Services Committee, served since 2009
  • Washington State Library Safety Committee, served in 2009

Training, Workshops, and Conferences

  • 2005: Completed the Timberland Regional Libraries' three-day Reference Workshop
  • 2005: Washington Library Association Preconference on Web 2.0 Services (Tacoma, WA)
  • 2008: Web 2.you Workshop for Information Professionals (Montreal, Qc)
  • 2008: Partnerships That Work workshop (Bellevue, WA)
  • 2008: ALA Annual Conference (Anaheim, CA)
  • 2008: Reference Renaissance Conference (Denver, CO)
  • 2008: WALE Pre-Conference and Conference (Olympia, WA)
  • 2009: ALA Midwinter Conference (Denver, CO)
  • 2009: ACRL Conference (Seattle, WA)
  • 2009: ALA Annual Conference (Chicago, IL)
  • 2009: Internet Librarian Conference (Monterey, CA)

Presentations

  • 2008: "Evaluating Web Sites." Presented for First Tuesdays, online.
  • 2009: "ASK: Virtual Reference Services." Presented for First Tuesdays, online.
  • 2009: "Hard Times." Co-presented for First Tuesdays, online.
  • 2009: "Face-to-Space: Creating Buy-in for New Reference Mediums." Co-presented at the Oregon Virtual Reference Summit, Portland OR.
  • 2009: "AskWHO? The Life and Times of Virtual Reference Services in Washington State." Presented at the CLAMS Conference, Shoreline WA.
  • 2009: "Searcher's Academy 2.0 Redux." Presented for Ref22, online.
  • 2010: "Helping Washington Libraries in Hard Times." Co-presented at Technology Essentials 2010: WebJunction Online Conference, online.

Articles

Ferrari, Ahniwa, and Will Stuivenga. "Wayfinder Points to Connected, Visible Washington Libraries." Alki: The Washington Library Association Journal July 2008: 11-12.

Ferrari, Ahniwa. "Your Libraries Just Got A Whole Lot More Available." The Browser Summer 2009: 3.

Ferrari, Ahniwa. "Help Libraries Help Patrons in Hard Times: The Washington State Library's Quick Response to New Library Demands in a Tough Economy." Alki: The Washington Library Association Journal December 2009: 7-8.

Web Projects

Testimonials

"Ahniwa is personable, witty, but most importantly smart. In his short time as Ask-WA coordinator, Ahniwa has become an essential member of our VR community and provides fresh insight into issues affecting our work. He has been instrumental in growing and managing one of the larger statewide virtual reference services in the U.S. His most famous success was convincing all Washington state community college libraries to join AskWA; a feat many of us are quite envious of! Ahniwa is professional, collegial, shares information, and enjoyable to be around. If you are considering him for a team, committee, project, or job position, I can highly recomend him."

-Kris Johnson, AskColorado

"Ahniwa and I have worked together on the QuestionPoint 24/7 Reference Advisory Board for several years. He has consistently shown himself to be among the more productive and innovative members of the board. He regularly makes really helpful suggestions about how the cooperative and the software behind it could operative more efficiently and with greater adherence to quality standards."

- Stephen Francoeur, Baruch College

"I have interacted and gotten to know Ahniwa in his capacity as Online Resources Consultant at Washington State Library and as an ALA Emerging Leader. Ahniwa and I are both on the Collaborative Virtual reference listserv, a listserv for librarians involved with virtual reference. On that listserv, I have seen Ahniwa conduct himself in a highly professional and helpful manner. Through the sharing of his contributions, experience and insight, he has made himself a valued part of the collaborative virtual reference network of providers. I have been impressed with Ahniwa's intelligence, humor, and collaborative, friendly, professional nature, both online and in person (at many professional association events and discussion groups). If you are considering working with Ahniwa in any capacity I highly recommend him!"

- Peter Bromberg, South Jersey Regional Library Cooperative

"Ahniwa is an innovative thinker who uses creative ideas to produce results. He is a dedicated team player, and he always takes the time to assist junior colleagues. I would gladly work with Ahniwa on any project."

- Graham Lavender, McGill University

"Ahniwa is organized, attentive to the needs of library users and a naturally curious person - qualities shared by all of the best librarians I know. If the opportunity to work with Ahniwa again arose, I have no doubt it would be a rewarding experience."

- Mike Wendt, WA State Dept of Transportation Library

"[Ahniwa is] an excellent leader who [is] very good at accomplishing things promptly and efficiently. He's a kind, intelligent, and innovative person who is great to work with."

- Jan Dawson, askON