Ahniwa Ferrari

Ahniwa Ferrari

Work experience

Work experience
May 2008 - Present

Online Resources Consultant

Washington State Library
  • Coordinate Ask-WA, a statewide virtual reference cooperative with over 65 participating library systems; involves coordinating statewide and national schedules, performing high-level quality control, providing training and assistance to libraries and librarians, overseeing communication between libraries and vendors, and organizing regular meetings and special events.
  • Coordinate statewide database trials; involves determining resources for trial, contacting vendors, building the trials website, negotiating access to products, collecting feedback, and organizing purchasing for libraries.
  • Chief architect of the Hard Times Resource Guide, a collection of tips, tools, and resources to help library patrons throughout Washington State during tough economic times; involves building, organizing, and maintaining a viable collection of resources in multiple subject areas, marketing and promoting the site to libraries and library users throughout Washington, and continuing to grow and update the site so that it remains useful for years to come.
  • Chief architect of the Downloadable Audiobooks portal, a website providing access for library users across Washington State to their libraries' downloadable audiobooks collections, along with helpful resources and documentation.
  • Serve on grant review committees for other Washington State Library grants, as needed, including Washington Rural Heritage grants, Supporting Student Success grants, Renew Washington grants, and others.
  • Editor-in-Chief of the Washington State Library blog.
Jan 2008 - May 2008

Lab Assistant

McGill University
  • Oversaw operations in the IT Lab during evenings and weekends, including troubleshooting computer and printer problems for LIS students.
  • Performed special projects as directed, including: designing and
  • implementing an internal wiki for LIS student use; researching and installing special software to assist in web design; updating manuals and help files for various computer- and printer-related tasks.
May 2007 - Oct 2007

Library Intern

Saint Martin's University
  • Planned, coordinated, and implemented special projects, including: development and population of an intranet reference wiki; development and design of a University WordPress MU blog template and creation of a library blog; research, analysis, and comparison of available electronic reserves systems, including mainstream and open source products; research, compare, and implement a free, online, instant-messenging reference tool to place on the library website.
  • Provided reference service at the reference desk and online through the OCLC QuestionPoint Virtual Reference service in both local and national queues.
2004 - 2006

Library Assistant II

Saint Martin's University
  • Responded to patron research inquiries in person, by telephone, and electronically; interpreted and explained library policies and procedures.
  • Conducted reference interviews and assisted patrons in locating library materials and information.
  • Supported students and faculty with research, information, and computer troubleshooting. Provided computer support with network and user accounts, and performed troubleshooting for printer and copier issues.
  • Provided administrative assistance to the library director, including answering phones, scheduling meetings, balancing financial spreadsheets, ordering supplies, coordinating with other departments and monitoring staff welfare.
2004 - 2005

Library Aide

Timberland Regional Library
  • Processed, sorted, organized, and shelved assigned library materials.
  • Performed backup circulation duties including checking materials in and out, receiving hold requests, answering incoming phone calls and processing library card applications.
  • Provided customer service to library patrons including responding to general inquiries, locating library materials, and providing assistance with computer equipment.
2003 - 2004

Circulation Assistant

Grafton-Midview Public Library
  • Charged and discharged library materials, including fulfilling reserves.
  • Ran all library reports, including: overdues, weeding, activity statistics, purchase alerts, fine statistics and collection reports. Called patrons on overdue items.
  • Organized a one-on-one computer tutoring program, including contacting and training teens, arranging meetings, and creating outlines for four different computer classes.
  • Ordered printer and computer supplies. Performed troubleshooting on printer and computer issues for staff and patrons, including network and automation issues.
  • Crosstrained in reference and technical services departments, and assisted reference and technical services staff training in the circulation department. Covered the reference desk when necessary.
2002 - 2003

Circulation Clerk

Oberlin Public Library
  • Charged and discharged library materials, assisted patrons in finding, choosing, and ordering items, and fielded patrons' complaints.
  • Answered phones and directed calls, and performed troubleshooting on technical computer and printer issues.


Sep 2006 - May 2008

Master of Library and Information Studies

McGill University
  • Cumulative GPA of 3.96
  • President of the McGill Library and Information Studies Students Association (MLISSA), 2007-2008



Web Design

HTML and XHTML encoding and web page construction; CSS styling and layout; MediaWiki installation, troubleshooting, user management, organization, categorization, template design, publishing, and editing; WordPress installation, troubleshooting, user management, publishing, editing, layout, and design.  

Humanities and Social Science Databases

EBSCO Academic Search Premier; ProQuest Research Library; Emerald Intelligence and Fulltext Library; Wilson Omnifile Fulltext Mega; Gale Expanded Academic ASAP; ISI Web of Knowledge.  

Computer Software

Microsoft Office (Word, Access, PowerPoint, Excel, Publisher) XP, 2003, & 2007; Microsoft Windows 95, 98, 2000, XP and Vista operating systems; Adobe Photoshop 7.0, CS2, CS3 and GIMP 2.2 imaging editing softwares; Microsoft Office Outlook and Mozilla Thunderbird email systems; Microsoft Internet Explorer 6 & 7, Mozilla Firefox 1.5 and 2; Adobe Premier Elements 2.0 and Premier Pro CS3; Audacity Digital Audio Editor 1.2.6; InMagic DB/Textworks 7.0.