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Ismail Jaweed Ahmed

Endpoint Security


Having gained experience in IT Department and security support over the past 3 years and being fully confident of undertaking challenging assignments. I am in the lookout for a suitable opening wherein my skills can be put to the best use. Given an opportunity commensurate with my knowledge & experience, I will put in my best efforts to strive for excellence, within the purview of time and cost overrun of the projects assigned.

Work experience

2nd January 2018Present

Technical Support Engineer L1


Monitoring and maintaining the Sophos Endpoints and Antivirus within organizations. Installing and configuring Antivirus systems, diagnosing Antivirus faults and solving technical problems, either over the phone or face to face. Working with customers/employees to identify Antivirus problems and advising on the solution. Logging and keeping records of customer queries. Log Analysis will be done based on the issue. Updating self-help documents so customers can try to fix problems themselves. Working with field engineers to visit customers if the problem is more serious. Testing and fixing malfunctioning Antivirus.

06th APRIL 201528th DECEMBER 2017

Senior Practitioner

Concentrix Technologies India Pvt Ltd

Solving support tickets with remote administration and tools. Case management is one of the most important skill here. Handling a technical query and troubleshooting cases are challenging.


o Troubleshooting Antivirus Endpoints for assigned tickets on multiple environments.

o Conduct training for the floor as a weekly activity for product related to the architecture.

o Planned day-to-day production related activities, production schedules and implemented quality tools and allocating work  for achieving of monthly production targets.

o Coordinated with production and quality control departments to ensure smooth functioning of all production activities.



B.E. Computer Science and Engineering

Aalim Muhammed Salegh College of Engineering

Computer Science Engineering



Aalim Muhammed Salegh Polytechnic College

Computer Science and Engineering


Rukmani vidyalaya


Certified Ethical Hacker   -- License UC-YS242Q2V YS242Q2V

SEP 14 Securing Endpoints Against Network-Based Attacks -- License : 00109698 

SEP 14.x: Manage and Administer -- License: 00014235

SEP 14.x & 12.x Endpoint Protection : Differences -- License: 00013578

Sophos Certified Administrator: -- License: FpYtSaFJGg

Key Skills and Awards

  • Production Management and Coordination 
  • Team Handling / Team Work 
  • Floor Management 
  • Excellent Documentation Skills 
  • Data Collection for Production Files 
  • Quality Assurance
  • Good knowledge ofSymantec Endpoint protection product
  • Good understanding of Symantec Antivirus product deployed in Large Enterprise
  • Hands on experience on administration of SEP Infrastructure
  • Customisation of Endpoint protection policy.
  • Working on day to day issues related to AV Server, Client
  • Addressing end user issues reported through email / ticketing tools
  • Monitoring for service Uptime and periodical upgrades of the Infrastructure
  • Testing new components features released by Vendor


Technical Skill

Sophos Anti Virus 

From beginner to intermediate level of troubleshooting.
Worked on a Linux, Mac , Unix and SVM 

Sophos Mobile Control

Hands on Experience with SMC on all Available  Mobile Platforms

Bash Scripting

Intermediate level of scripting.

Linux | Unix

From beginner to advanced. Experienced for more than 3 + years and worked to manage a ftp server.

MS Windows Servers 2008 / 2012




Active Directory



Salesforce, Delta, HP Fortify Webinspect, Lansweeper, Fortigate Firewall

Antivirus | Symantec Endpoint Protection

Advanced Troubleshooting and Architecture Planning.