Work History

Work History

Customer Care Executive

Telekom
Worked for, Malaysia's wholly-owned Sri Lankan subsidiary MTN Networks(Pvt.) Ltd,(known under the service brand name Dialog GSM, Sri Lanka's Leading Cellular Operator.) as a Customer Care Executive as well as in the Activation Department. Handling daily customers, Customer inquiries over the phone, Billing, Sales, connecting SIM to Dialog Network, update network Database System and provide necessary information to Management. Documents verification and true copy certification. Providing sales reports to branch Manager COMPUTER SKILLS

In-Store Trainer(Ist)

Home Centre LLC
| Land Mark Group(Dubai, UAE) In-Store Trainer(IST) In-Store Induction the process of In-Store Induction for new comers. Product Training: Customize and then deliver product training sessions in the store. Work with in-store experts to ensure delivery of training on Selling/Suggestive Selling.
Jan 2012 - Aug 2014

Customer Relation Manager(Crm)

Home Centre LLC
| Land Mark Group(Dubai, UAE) Customer Relation Manager(CRM) Awarded as the BEST PERFORMER in HOME CENTRE LLC for getting highest sale in the year of 2013. Continuously proved as a BEST PERFORMER in Customer handling, Customer servicing and got appreciation from higher management. Got two promotional likes within the span of one and half year with the organization. Analysing the report and providing suggestion to the centres. Supporting all the centres in providing manpower and resolving all service related issues. Building and Managing Personal Relationship with different Customers. When needed, spend time on the sales floor supporting the selling function
2011 - 2012

Customer Care Executive

MTN Network Pvt
DialogGSM-. Ltd.| Sri Lanka Customer Care Executive
2010 - 2011

Sales Associate

No Limit(Pvt.) Ltd
| Sri Lanka(retail experience of mine) 07 Months experience as a sales associate. 06 months experience as a team leader in my respective kids department.
2008 - 2009

Computer House Pvt

Computer House Pvt
Ltd| Sri Lanka(my Information Technology sense) Assembling all the parts as complete computer. Repairing damaged computers. Selling the computers/Parts/Computer Accessories

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