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Work experience

Oct 2007Nov 2008

Technical Analyst

The Bartech Group/Eaton Corportation

Processing of Volvo, Mack and HINO Warranties

Record new claims and research existing claims

Usage of ORACLE data base

 
Feb 2006Sep 2007

Customer Service Representative

Isringhausen Inc.

Processed warranty claims

Scheduled delivery dates of finished product 

Guided customer shipping instructions to shipping department

Managed inventory control

Entered and maintained EDI orders

Research of parts and materials

Handled pricing, invoicing and third party billing 

Presented certificate for outstanding customer service

 
Mar 1997Sep 2005

Manager

Wise Personnel Services

Conducted staff performance reviews

Created and maintained employee records

Performed background verifications (criminal & educational)

Administered drug testing

Conducted weekly staff meetings

Calculated mark-up and billing procedures

Collaborated with safety manager on the documentation and investigation of accidents

Represented agency in unemployment hearings

Scheduled and conducted interviews

Education

Diploma

Battle Creek Cental High School

Skills

My Top 5 Strengths
Individualization-keen observer of other people’s strength and can draw out the best in each person. Achiever-internal fire to do more, energy and power supply to set pace and define the levels of productivity for a work group. Responsibility-psychological ownership for anything committed to, emotionally bound to follow through to completion. Harmony-guiding values, no need to rock the boat just to show that you can. WOO-stands for winning over others-a world where there are no strangers, only friends you’ve not met-lots of them!
ORACLE
EDI
EXCEL
SAP
Microsoft Outlook
Microsoft Word

Certifications

Accomplishments

Certifications

Portfolio