Summary

Fully bilingual personal banker and customer service professional, with a proven track record of acquiring, retaining, and expanding customer relationships, while improving overall profitability of portfolio. Greatest assets are excellent probing and listening skills to uncover customer needs, strong presentation, planning, organization, and follow-up skills. Career includes loan processing, teller, retail back office operations, customer service, and administrative assistant for Fortune 500 banks, retail operations and federal credit unions.

Work History

Work History
Apr 2011 - Present

Personal Banker II

JP Morgan Chase
2008 - Apr 2011

Membership Services Rep/Personal Banker

Tampa Bay Federal Credit Union

Responsible for discovering members’ current and future financial needs and provide product and service recommendations. Also responsible for loan processing, investment processing (CDs, MMs, etc.) and insurance recommendation on loans provided by the credit union.

·Coordinated Relay for Life initiative in Town n Country branch, surpassing our donation goals by 30%.

·Total sales of $1MM YTD in 2010 vs. goal of $300M.

·Created “Ask me how” sticker to promote the new BillPay program, increasing our branch’s penetration by 30%.

·Created spreadsheet to track and manage the Target referral promotion, improving my branch’s execution by 25%. Due to success, spreadsheet was shared with the region to track and manage promotion throughout the branches.

2003 - 2008

Senior Bilingual Teller

Bank of America

Responsible for the processing of all transactions, the maintenance of corresponding records and providing customer service to individual consumers.

·Achieved 100% balancing for 3 consecutive years, with an average of more than 93% of “zero-balance”

·Generated the highest sales referrals per month for the branch for 3 consecutive years, beating the closest peer by an average of 20%.

·Achieved one of the highest numbers of transactions per hour in the region

2001 - 2003

Cash Office Associate

Target Stores

Responsible for the daily reconciliation of cash sales, debit and credit card payments. Also responsible for maintaining the money supply of the store, preparing cash registers for the cashiers’ opening, daily data entry and financial reports.

·Achieved 98% compliance with money supply policy.

·Created reports in Excel to improve productivity in the cash office department, saving 20% of the time allotted for daily reconciliations.

Education

Education
1987 - 1991

Bachelors

University of Puerto Rico

Skills

Skills

Sales & Negotiations

Spanish

Fully bilingual in both English and Spanish.