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Iftekharul Mahdi

Investment Banking ◆ Deposit and Banking Administrator ◆ Telemarketer ◆ Masters Degree in Management

Work experience

Call Centre Agent

Robi Axiata Ltd. Dhaka
Call Centre Agent Bangladesh Assisted customers with their problems and queries via telephone and ensured resolution and positive customer experiences Established and maintained contacts with new and existing customers Recorded customer complaints and referred to appropriate departments efficiently and accurately Handled high frequency inbound calls while employed during night shift NON-TRADITIONAL SUMMER JOBS


The City Bank Ltd.-Dhaka
Officer, Human Resource Division, Bangladesh Worked for Employee Services of all branches and developed excellent relationships with employees by professionally handling inquiries and complaints Handled Employee Separation including preparation of Employee Final Settlement Calculation(on MS Office Excel) and maintained all employee records with confidentiality Reported to line manager and took necessary action regarding employees in violation of policies & procedures Prepared Introductory Letters for business tours, personnel visits abroad and other issues for bank officials

Customer Service Representative

Mac's Convenience Store
Customer Service Representative Windsor, ON Ensured positive customer experience by responding to their questions and providing required information about products; assisted customers in locating the product Operated cash registers and handled cash and debit/credit transactions In-depth knowledge of handling returns and exchanges of goods Promoted products on sale Maintained inventory on regular basis; counted and shelved products

Direct Marketing Associate/call Centre

Rogers Third Party Vendor-SMT Direct
Sales/Direct Marketing Associate/Call Centre)-Toronto, ON Made outbound calls to existing clients in order to sell Roger's Wireless products Obtain client information, verify information and update customer information if required Exceeded the Sales Per Hour(SPH) and Quality Targets Sell additional services by recognizing opportunities to up-sell and explaining new features

Banking Administrator

B2B Bank
Deposit and Banking Administrator Toronto, ON Administering and Processing investment products(i.e GIC, RSP, RIF) Maintaining client files and updating reports Answering internal and external clients inquiries regarding the products administered within the department



East West University


University Of Windsor