A program/project manager that does not simply track projects & populate templates, but adds-value by taking ownership and driving results.By leveraging exceptional interpersonal & thought leadership capabilities, I am able to develop & lead high performance teams through vision casting, goal setting, and project delivery. My emphasis on self-motivation, reliability, and being detailed oriented consistently permeates throughout the team and project environment.Over my 10 year career, I have managed complex, multinational projects with teams of four through thirty team members at all levels of the organization (Intern through Vice President).Additionally, I have leveraged my experience and formal project management training to successfully obtain my PMP certification from the Project Management Institute (PMI).

Core Capabilities

Project Management –Significant experience and expertise in executing project management techniques, such as developing the project plan, scope management, costing & budgets, risk management, scheduling, contract negotiations, planning and tracking, quality, change management, communications, and project status updates throughout the project life cycle.

Process Improvement & Mentoring – Review current project environment to develop and implement scalable and consistent project management processes, based on industry best practices, to drive project management excellence within the organization.

Team Development & Mentoring - Strong team leader with proven managerial experience in navigating multidisciplinary teams through high pressure situations while maintaining quality and morale.Excellent capabilities in identifying talent and mentoring team members through development plans, consistent feedback, and strategic delegation.

Problem Solving & Communications - Interface with cross-functional project teams, senior executives, clients, end users, and vendors in order to understand needs, negotiate contracts, and resolve conflicts to create an atmosphere of collaboration and excellence.

Work History

Work History
Jan 2008 - Present

Program/Project Manager - Global Services Development


Lenovo is the 4th largest & fastest growing maker of personal computers with over 21,000 employees & global operations on six continents.The Global Services Business supports a $15+ billion PC business w/customers in 160 countries:

  • Project manager for several new service/product development projects in large, complex project environments with international team members across all functions and levels of the organization.
  • Program Manager for Lenovo’s Asset Recovery Services business in 43 countries.Managed vendor relationships, program optimization and expansion, internal awareness, demand generation, and process/systems improvements.
  • Executed the full project lifecycle by developing business cases, project charters, and project plans.Managed risk, budgets, communications, and change requests throughout the project initiatives.Additionally, authored service delivery processes, customer/commercial SOW’s/Terms & Conditions, & all project communications/status reports.
  • Performed a project portfolio analysis to improve, update, and implement project management best practices with regards to scalable templates/processes, portfolio planning techniques, project management tools, and PM development plans.
Mar 2007 - Dec 2007

Consultant, Project Management for Strategic IT Initiatives

Independent Consultant

After relocating to North Carolina, I successfully developed a new professional network, culminating in leadership of Enterprise IT projects for pre-eminent local businesses via short-term contracts.

For Blue Cross & Blue Shield of North Carolina, a leader in delivering innovative health care products and services to more than 3.7 million members, while employing over 5,000 people.

  • Managed project plans, team communications, risk and issue logs, and status reporting
  • Implemented scalable project templates for requirements gathering, risk and stakeholder analysis, and WBS’s.

For RBC Centura, a provider of banking, wealth management services, and insurance services to more than 18 million clients through offices in Canada, the U.S., and 53 other countries. RBC employs approximately 77,000 employees.

  • Analyzed project operations & implemented a new project coordinator role within the Project Services Group.Reallocating responsibilities to a lower band position maintained productivity & reduced salary expenses by 30%.
Jul 2005 - Feb 2007

Sr. Project Manager, Service Delivery

Design Strategy Corporation

Bear Stearns, now JPMorgan, is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries for over 200 years.

  • Implemented IMAC/Break-Fix Operations (20 technicians) at Bear Stearns including processes, tools, & reporting; supporting 10,000 end-users and +/-3000 service requests per month.

Credit Suisse, founded in 1856, provides companies, institutional clients and high-net-worth private clients worldwide with advisory services, comprehensive solutions in over 50 countries and employs more than 47,000 people.

  • Project managed the enterprise deployment of Credit-Suisse's 30,000 PC deployments across the Americas and Europe, 3 weeks ahead of schedule. Executed the full project lifecycle to plan, develop, and execute the project plan.
  • Staffed & managed a multi-national team of 6 project managers, 1 technical lead, 3 Altiris Engineers, & 20 support technicians. Four technicians were brought on for permanent assignment with the clients.
May 2002 - Jun 2005

Project Manager - End-User Services

Morgan Stanley via Siemens

Since 1935, Morgan Stanley has evolved into one of the world's foremost financial institutions, with more than 61,000 employees in 1,200 offices in 37 countries.

  • Mentored an entry-level technician through to a Project Manager role & 1 Project Coordinator to VP of Operations.
  • Deployed 1,000 new PCs and migrated users from Lotus Notes to MS Outlook, finishing 2 weeks ahead of schedule.
  • Reduced incident queue from 300 to 50 requests for service in one month, while reducing technician headcount & increasing CSAT ratings.
  • Managed new site build-outs, disaster recovery implementations, & multiple large-scale (1500+ user) moves, including trading floor moves for mission critical business units.
  • Implemented an onsite configuration center to reduce shipping costs, saving $100K per month for Morgan Stanley.
Apr 2001 - May 2002

IT Technician - Investment Banking

JPMorgan Chase

JPMorgan is a leader in financial services, offering innovative & intelligent solutions to clients in more than 100 countries for over 200 years.

  • Consistently ranked in the top 5 for first call resolution & most calls closed/resolved
  • Supported hardware, PDA, email, MS Office, network connectivity for the Private Banking Division.
Sep 2000 - Apr 2001

Support Technician

Estee Lauder

Estee Lauder is one of the world’s leading manufacturers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in over 140 countries and they employee over 32,000 people.

  • Responsible for providing remote technical support to customers with regards to MS Office, network connectivity, device drivers, email, & VPN connectivity.
Jan 2000 - Sep 2000

Support Technician, Co-Op

Time Warner Cable

The 2nd largest multiple service provider offering a range of home entertainment and information choices for their 14.6 million customers in the United States.

  • Provided software and hardware support, installed new cable drops, re-wired communications closets, and imaged new PCs for deployment.



Project Management Professional

Project Management Institute