Work History

Work History
Sep 2009 - Feb 2013

Accounts Payable Specialist - Finl Syst. Archtctre. & Prjcts.


NYSE/EURONEXT AMSTERDAM NV, Assistance in the organization on the set up of the Accounts Payable department of the new European Shared Service Centre for Paris, London, Brussels and Lisbon. Beursplein 5  1012 JW Amsterdam  P.O. Box 19163 1000 GD Amsterdam, The Netherlands. Tel. +31 (0) 20 550

SEPTEMBER 2010 - Date

Accounts Payable Specialist - Finl Syst. Archtctre. & Prjcts.

Financial Services Industry

  • Managing incoming documents (receive, sort and scan invoices)
  • Voucher processing and resolution matching issues
  • Payment processing, including general remittance advice
  • Handling vendor inquires and exceptions
  • Time and expense (T&E) processing (audit and reporting)
  • Reconciliations and period activities
  • Assist the purchasing team with timely updates to properly maintain vendor master data
Jan 1997 - Sep 2009

Free-Lance Illustrator and Graphic Designer (Self employed).

Mendoza Graphic Design MGD
Highly creative and multitasking Graphic designer with experience in multimedia, marketing and print design. I have got experience working with computers for more than 10 years and I have gained an excellent knowledge in all areas of design and the internet. I am very passionate for general drawing of cartoons and for animations. The design of corporative logos and the creation and development of a brand would be my favorite part of my career. I always enjoy being part of a international creative team. I have excellent interpersonal skills. I speak Spanish as my mother tongue and English well written and spoken. Italian and Portuguese with a basic knowledge. Good communication and organizational skills. Accustomed to performing in deadline-driven environments with emphasis on working with budget requirements. Costumer focused and goal oriented. CAREER HISTORY 2006 - 2009. Italian Wine bar and label-VINOMIO. mcWine BV. Part of the creative team for the design of the graphic strategies to follow and the development of the brand identity. The design of internal and external signage, layouts for the menu’s for the restaurant-bar and for the website, product label promotion visuals for stores, magazines ads, business stationery among others. Stadhouderskade 123 NL-1074 AV Amsterdam, The Netherlands. 2006 - 2007. SAE Institute. Crew member of SAE Dj Night Event. Creation and design of tickets, menu’s, posters and flyers. Amsterdam-Rotterdam, The Netherlands. 1997. Inversiones PC Xpress, C.A. Head of the Advertising and Promotional department. Design of the promotional strategies for selected products, Layouts for the ads for press and magazines. Creation and design of the Precio Xpress ( Price Xpress) for the store-product labeling. Stand design and decoration for the international technology event: Comexpo 1998. Los Cortijos de Lourdes, Caracas - Venezuela.
Apr 2008 - Aug 2009

Accounts Payable Specialist

Starbucks Coffee EMEA

STARBUCKS COFFEE (EMEA) Main corporative objective; to contribute to Starbucks success by delivering an effective and efficient service to internal companies, external suppliers and Starbucks partners as part of the services accounting team. Responsibilities included among others, invoice management, payment management and general office administrations tasks as well as experience in dealing with queries from all stakeholders and resolving problems in a efficient and professional manner. Models and acts in accordance with Starbucks guiding principles. Accraweg 19. 1047 HJ  Amsterdam, the Netherlands. Tel. +31 (0) 20 407 6506

APRIL 2008 - AUGUST 2009

Accounts Payable Specialist for Starbucks Germany (Store develop. Assistance).

Financial Services Industry

  • Process accounts payable invoices, and dues payments.
  • Upload invoices into Vault
  • Handling of T&E Expense claims
  • Ensure that invoices are properly coded
  • Answer telephone queries from Vendors and ensure that queries are resolved or redirected as appropriate
  • Filing, scanning of invoices and other documents
  • Perform other accounting duties, as assigned
Jun 2007 - Oct 2007

Accounts Payable Specialist

CANON Europe N.V.

CANON Europe N.V.(EFTS) Accounts payable-European Financial Transaction Service Department, (Spanish-English). The Finance & Accounting division of Canon Europe N.V. is responsible for managing and coordinating the (operational) finance functions of Canon in Europe and for Canon Europe N.V. The division is responsible for the consolidation of actual and budgeted financial information from all Canon companies within the Canon Europe Group and to provide (monthly) management information based on this information and to prepare financial reporting to Canon Inc. In this responsibility the division plays an important role in ensuring SOX compliance for Canon in Europe and for Canon Europe N.V. The European Financial Transactional Service dept (part of the division) provides shared services to many of the Canon companies in Europe in the area of Cash application, AP processing, Employee expenses and Fixed assets administrations. Invoice booking, contact with suppliers, resolutions of queries via e-mail/phone, work with internal applications; Oracle AP System, Trivoni and Office's tools (Excel, Word, PowerPoint). Preparation of financial reports. Bovenkerkerweg 59-61 1180 EG Amstelveen, The Netherlands.

JUNE 2007  - OCTOBER 2007

Accounts Payable Specialist for the EFTS Team (CANON SPAIN).

Financial Services Industry

  • Payment processing, including general remittance advice
  • Handling vendor inquires and exceptions
  • Time and expense (T&E) processing (audit and reporting)
  • Reconciliations and period activities
Mar 2006 - Feb 2007

Costumer Service Representative

Thomson Reuters

THOMSON REUTERS - Reuters Business Centre Europe B.V Regional Service Centre/Payables Accounts Department. Oracle AP System knowledge according to the Service Level Agreement and Productivity/cost targets of the company. Work hand in hand with the Transaction Centre in India to ensure the processing of financial transactions from different countries of the European Union and the United Kingdom. Use of internal network self-service applications to resolve and support internal costumer's queries. Amsterdam, The Netherlands.

MARCH 2006  - FEBRUARY 2007

Costumer Service Representative/Accounts Payable (Spanish-Portuguese-Italian-English)

Financial Services Industry

  • Use of Oracle AR system to assist the GSC and collections team to resolve any issues relating to the allocation of customer receipts.
  • Track payment runs to ensure supplier or employee requests are processed.
  • Ensure employee expenses are reimbursed in a timely manner.
  • Provide information to the Team Leader to assist in the tracking of performance for the settlement of supplier invoices and employee expense claims.
  • Provide data of nature of problems to assist in improving processes by performance-targeted analysis.
  • Provide information to the Team Leader relating to the status of supplier and employee queries.
  • Assist the Team Leader in setting performance measurement procedures for processes and providing regular reports.
  • Assist and / or perform supplier statement reconciliations.


Good knowledge of computers and operating systems; Windows and Mac Os. Internet generals, Basic knowledge of Office 2009 and graphic designer and multimedia software; (Adobe Creative Suite CS3, Photoshop, Illustrator, Flash, Macromedia FreeHand, Quark Xpress, Corel, Final Cut Express, iMovie, Quick time ), Digital scanning software and  hardware

Fast learning in technical processes & work formats with the ability of effective planning and time management

Socially confidant, mature and self starting

Good delivery working under pressure/deadlines

Excellent communicational and organizational skills

Flexible working attitude and Team player

Costumer focused, capable to manage different levels of costumers

Active and goal-oriented, Accurate, tenacious, conscientious, assertive

High energy level

Courses/Further Training

·Oracle AP Systems (Accounts Payable-Production Module) Reuters Bussiness Center BV. March-April-May. 2006Amsterdam, The Netherlands

·The ‘Gober Method‘ – Strategy, Psychology & Language of service. (Costumer Service skills development training/techniques) Certificate obtained. June 2006 renascence Hotel, Amsterdam, The Netherlands

·Corporate Identity & Brand Overview Workshop, CANON Europe BV. August 2007, Amstelveen, The Netherlands

·I Procurement / I Expense / Purchasing (BPO-Purchase Orders Project assistance and development/reporting), General basic training priovided by Euronext-Oracle consultants. April 2010 Amsterdam, The Netherlands

·Code Of Ethics and Business Conduct, General guidelines that reflect and combine the high standards of governance and integrity that NYSE/Euronext apply on the busineses. Certificate obtained by LRN, The legal knowledge company. The Legal Compliance and Ethics Center. New York/Amsterdam, The Netherlands July 19th, 2010

·Customer focus training Programme, Modules: Working succesfully as a team, Managing your agenda and customer satisfaction. Learning objectives: achieved. Certificate obtained

BoertienGroup. The art of development - Naarden/Amsterdam, The Netherlands April 12th, 2011

·Sarbanes-Oxley Act (SOX), Regulations affecting corporate responsability and its disclosure, Some of the topics; SOX section 404, advantages of a true SOX certification, effective reporting and internal controls, the 29 business entity level contyrols (ELC’s) as part of SOX, risk control matrix (RCM) and the global financial statement close process (GFSCP).

General basic training provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands February 2012

·FA – Fixed Assets, Overview of Fixed Assets monhtly processing & transactions, (Training did not aim to cover all possible scenarios but insytead focused on the more common elements, referencing bussiness specific points) General basic training provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands

·Basic Options, Overview of Stocks, Underlying value, exercise price, maturity of the option and standarization of the option, Seminar of the Option Exchange (NYSE Liffe)Presented by Joost Van der Zee. Exchange Building, Beursplein 5 – Amsterdam, The Netherlands February 2012

·Customer Focus Tutorial, Corporative and global definition of customer focus, how to engage clients as a corporate strategy and frameworks of behaviors that drive strategy forward. Type of training: Curriculum. Provider: Cornerstone on demand, Inc- Technology Training Version provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands June 2012

·Gift & Entertaiment Corporate Policy, General appropiate actions that all employees must take with respect to the reporting & business gifts, meals & entertaiment received or provided. Type of training: Curriculum. Provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands June 2012

·Global Financial Fraud Protection, General overview of the risks posed by international fraud and corruption, how to recognise financial fraud and identify the warning signs and illustrate the different ways for prevention. Type of training: Curriculum. Provider: Legal Research Network - Technology Training Version 1.0 provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands June 2012

·Business Continuity, General overview of all two-way communication options between staff and management during a business interrupting event. Type of training: Curriculum. Provider: Business Continuity Management- Technology Training Version 1.0 provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands June 2012

·Improving your emotional skills: Self-awarness and self-management, Digital presentation of how to recognize and deal with emotions in a healthy and productive manner.- Technology Training provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands November 2012

·Confidential and Insider Information, main course objective was to understanding of this particular policy of NYSE/uronext and the critiacl importance for companies in general. The module also provided examples of confidential and material non public information and the measures that should be taken to protect such information. Technology Training provided by the NYSE/Euronext Financial Group. Amsterdam, The Netherlands December 2012


Passion for travelling, freelance Graphic Designer, music, manual drawing, logo design, sports, photography, video editing, motion graphics, Tennis/Squash, baseball, social events and the Beach


  • Mother tongue: Spanish
  • Fluent English-Good written (Certify by TheEnglish College, Caracas - Venezuela.)
  • Good knowledge of Italian (Well spoken)
  • Basic Knowledge of Portuguese (Portugal-Brazil)
  • Dutch (Work in progress)

Additional Employment History

  • 2003-04. Full time sales / Visual Merchandiser / Stock Supervisor

Commercial shop (Various classic European collectables and classic weaponry items, sport shoes, clothing and pop/rock articles) DIENAMIEK, Amsterdam-Purmerend, The

  • 2003. Department assistant

4TUNE Records - Europe, U.S.A. and South America. Internet Sales Company based in Amsterdam, The

  • 1998. Graphic designer / Internal Shop Promotions / Press Advertising

PC X PRESS,C.A. Retail computer store based in Caracas, Venezuela. Member of the advertising department.

  • 1996. Commercial credit Unit assistant

NATIONAL STARCH & CHEMICAL Co. Industrial International Group based inCaracas, Venezuela.

  • 1995. Visual Merchandiser / Special Events Exhibitions / Stock Control

MATTEL TOYS INC. International Toy Brand Industrial & offices complex based in Valencia, Venezuela. Visual promotions and Merchandising for several stores and malls for the district area, working with the division of Mattel's Barbie Collection, Hot Wheels and Fisher Price toys full catalogue (Proa Promotions Department)

Objective/Career Goal

An account payables position according to my professional experience and knowledge. Being part of several European service centres transitions helped me to develop many parts of my professional profile according to the specific scenario. The opportunities to work with a successful and productive team to enhance my ability in effective and strategic planning and the organization of work processes to maximize staff performance. Experienced in international environments and work under significant pressure to meet deadlines


2007 - 2008


S.A.E. Institute Amsterdam
1993 - 1996


ISUM Instituto Universitario de Mercadotecnia
Jun 1987 - Sep 1992

School Diploma received



Aug 2006 - Present

The ‘Gober Method‘ – Strategy, Psychology & Language of service.

Mary Gober Institute