Dedicated, growing professional with 5+ years experience in an office environment efficiently executing customer service, marketing & administrative duties
Dec 2009 - Present
I deal directly with the members and guests, fielding all questions and concerns. I assist the Marketing and Events Departments with administrative needs in the planning process of club events, as well as the staff during the event.
Sep 2009 - Mar 2010
Customer Service Representative
My position primarily dealt with the processing of insurance claims regarding mobile devices and NetBooks. Based on my performance, I was often recruited to assist the software development department in testing out new programs before the implementation within the company. This was a short-term position, which explains the 6-month duration.
Dec 2007 - May 2009
The majority of my focus was on office management and private event bookings. My main duties included: employee scheduling; supply orders; website, calendar and database updating; customer issues and service; providing and processing contracts for private events. I worked directly under the General Manager which often called for several additional tasks in the area of human resources and marketing.
Oct 2008 - Apr 2009
Cleveland Area Representative
As an Area Representative, I spearheaded sales and publicity efforts in Greater Cleveland on behalf of a Chicago-based production company, HoperaWorld. These efforts included, but were not limited to: area newsletters, blogs, newspapers & word-of-mouth.There was also a element of tour management with hotel accommodations, venue visits and contract completion in the list of tasks.
Aug 2004 - Apr 2007
I was the point person for the on and off campus publicity efforts regarding upcoming events. The emphasis was on developing working relationships with members of the community and making sure each demographic had access to our information.
Aug 2003 - May 2007
Quarterly publication with staff submissions & company information
Commercial for "Chronicles of a Fallen Hero," the HoperaWorld stage-play in Cleveland, Ohio