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Summary

Professional with 11+ years of experience coordinating training events and as a LMS Administrator (Plateau/SuccessFactors). Possess basic knowledge of adult education and instructional design. Special interest in LMS administration, educational technology, training administration.

Work History

2016Present

LMS Administrator

Mid-Atlantic Permanente Medical Group (MAPMG)
  • Provide day-to-day administration support to manage the MAPMG LMS (Netdimensions)
  • Primary support for troubleshooting learner and system issues, process report requests, monitor completion status for mandatory training
  • Create and edit LMS Learning Modules for CME activities and other learning events
  • Provide support to CME Program Manager (create evaluations for CME activities using Articulate Storyline 2, upload and test evaluations in LMS prior to CME activities; compile evaluation summary for CME Program Manager & CME Director review)
  • Assist the E-Learning and Instructional Design Consultant in uploading e-learning modules into the LMS, testing module functionality and troubleshooting
  • Update the Physician Education and Development Department wiki page with CME webex recordings, update learning event information and other department information
  • Monitor the Physician Education and Development Department email mailbox and respond to questions submitted by Physicians and Staff employees
20122016

QA Specialist / Quality Training Specialist

GlaxoSmithKline
  • LMS Administrator (create and revise items, curricula, user accounts and scheduled offerings, record learning events, run searches and reports)
  • Train and provide support to Users and Administrators in the LMS
  • Assisted in integration of site LMS to company global LMS
  • Coordinate training for GXP employees
  • Review & assist in creation of training presentations, online modules, other training materials
  • Participate in implementation of training
  • Participate in New Hire Orientation to familiarize new employees on computerized systems and basic company GMP Compliance procedures
  • Assist in internal, regulatory & third party audits, facility walkthroughs and process assessments
  • Backup subject matter expert for LMS & training for audits  
  • Review & edit departmental Standard Operating Procedures (SOP) and job aids
  • Backup for Trackwise Administrator, provide support to Users
20062012

QA Specialist

Human Genome Sciences (acquired by GlaxoSmithKline)

QA Specialist IV (2012-2012)

QA Specialist III (2010-2012)

QA Specialist II (2007-2010)

QA Specialist I (2006-2007)

  • LMS Administrator (created and revised items, curricula, user accounts and scheduled offerings, record learning events, ran searches and reports)
  • Assisted in two system upgrades for the LMS and in developing processes to increase usability & visibility of system
  • Assisted in the LMS implementation in the HGS Europe offices
  • Trained and provided support to Users and Administrators in the LMS
  • Coordinated training for GXP employees
  • Reviewed & assisted in creation of training presentations, online modules, other training materials
  • Participated in implementation of training
  • Participated in New Hire Orientation to familiarize new employees on computerized systems and basic company GMP Compliance procedures
  • Assisted in internal, regulatory & third party audits, facility walkthroughs and process assessments
  • Acted as backup subject matter expert for LMS & training for audits  
  • Reviewed & edited departmental Standard Operating Procedures (SOP) and job aids
  • Backup for Trackwise Administrator, provided support to Users
  • Filed, maintained & organized employee training records
20042006

QA Associate

Human Genome Sciences
  • LMS Administrator (created and revised items, curricula, user accounts and scheduled offerings, record learning events, ran searches and reports, provided assistance to employees in use of Plateau)
  • Coordinated training for GXP employees
  • Filed, maintained and organized employee training records
  • Assisted in internal audits
20022003

Teacher's Assistant

KinderCare Learning Center
  • Assisted children with daily needs
  • Assisted Lead Teacher in creating and implementing lesson plans and activities
  • Assisted Lead Teacher in upkeep of classroom
  • Discussed children's daily routine with parents

Education

Graduate Certificates

University of Maryland - Baltimore County

Instructional Technology, 2011-2012

Instructional Systems Development, 2006-2008

19982002

Bachelors, Social Work

University of Maryland - Baltimore County

Psychology minor

Professional Affiliation

Association for Talent Development (ATD)

The eLearning Guild

Interests

LMS/CMS, Educational Technology, Digital Media, Coordinating Events, Educational Advising, Online Learning, Higher Education, Learning and Development, Human Resources Development