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Irene Chi

Education & Training Coordinator / LMS Administrator

Summary

Professional with 11+ years of experience coordinating training events and as a LMS Administrator. Experience using SuccessFactors (11+ years), Netdimensions (1+ year), Saba (<1 year). Special interest in LMS administration, educational technology, training administration. Pursuing a position in the education, learning & development and human resources development areas, where I can develop and utilize my current skills.

Work History

2016Present

LMS Administrator

Mid-Atlantic Permanente Medical Group (MAPMG)
  • Provide day-to-day administration support to manage the MAPMG LMS (Netdimensions)
  • Primary support for troubleshooting learner and system issues, process report requests, monitor completion status for mandatory training
  • Create and edit LMS Learning Modules for CME activities and other learning events
  • Provide support to the MAPMG CME Program (create evaluations for CME activities using Articulate Storyline 2, upload and test evaluations in LMS prior to CME activities; compile evaluation summary for CME Program Manager & CME Director review; assist in managing small Regularly Scheduled Series (RSS) CME activities; provide support during CME WebEx activities)
  • Assist the E-Learning and Instructional Design Consultant in uploading e-learning modules into the LMS, testing module functionality and troubleshooting
  • Update the Physician Education and Development Department wiki page with CME webex recordings, update learning event information and other department information
  • Monitor the Physician Education and Development Department email mailbox and respond to questions submitted by Physicians and Staff employees
  • Enroll Staff employees into required Compliance course using Kaiser Permanente LMS (Saba); run reports to monitor completion status
20122016

QA Specialist / Quality Training Specialist

GlaxoSmithKline (GSK)
  • LMS Administrator (create and revise items, curricula, user accounts and scheduled offerings, record learning events, run searches and reports)
  • Train and provide support to Users and Administrators in the LMS
  • Assisted in integration of site LMS to company global LMS
  • Coordinate training for GXP employees
  • Review & assist in creation of training presentations, online modules, other training materials
  • Participate in implementation of training
  • Participate in New Hire Orientation to familiarize new employees on computerized systems and basic company GMP Compliance procedures
  • Assist in internal, regulatory & third party audits, facility walkthroughs and process assessments
  • Backup subject matter expert for LMS & training for audits  
  • Review & edit departmental Standard Operating Procedures (SOP) and job aids
  • Backup for Trackwise Administrator, provide support to Users
20062012

QA Specialist

Human Genome Sciences (HGS) (acquired by GlaxoSmithKline)

QA Specialist IV (2012-2012)

QA Specialist III (2010-2012)

QA Specialist II (2007-2010)

QA Specialist I (2006-2007)

  • LMS Administrator (created and revised items, curricula, user accounts and scheduled offerings, record learning events, ran searches and reports)
  • Assisted in two system upgrades for the LMS and in developing processes to increase usability & visibility of system
  • Assisted in the LMS implementation in the HGS Europe offices
  • Trained and provided support to Users and Administrators in the LMS
  • Coordinated training for GXP employees
  • Reviewed & assisted in creation of training presentations, online modules, other training materials
  • Participated in implementation of training
  • Participated in New Hire Orientation to familiarize new employees on computerized systems and basic company GMP Compliance procedures
  • Assisted in internal, regulatory & third party audits, facility walkthroughs and process assessments
  • Acted as backup subject matter expert for LMS & training for audits  
  • Reviewed & edited departmental Standard Operating Procedures (SOP) and job aids
  • Backup for Trackwise Administrator, provided support to Users
  • Filed, maintained & organized employee training records
20042006

QA Associate

Human Genome Sciences (HGS)
  • LMS Administrator (created and revised items, curricula, user accounts and scheduled offerings, record learning events, ran searches and reports, assistance employees in use of LMS)
  • Coordinated training for GXP employees
  • Filed, maintained and organized employee training records
  • Assisted in internal audits

Education

Graduate Certificates

University of Maryland - Baltimore County

Instructional Technology, 2011-2012

Instructional Systems Development, 2006-2008

19982002

Bachelors, Social Work

University of Maryland - Baltimore County

Psychology minor

Professional Affiliation

Association for Talent Development (ATD)

The eLearning Guild

Interests

Learning Management Systems, Educational Technology, Digital Media, Web Technology, Coordinating Events, Educational Advising, Online Learning, Higher Education, Learning and Development, Continuing Medical Education, Continuing Education, Human Resources Development