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Irene Chi

Education & Training Coordinator / LMS Administrator

Summary

Professional with 13+ years of experience coordinating training events and as a LMS Administrator in the biopharmaceutical and health care fields. Experience using SuccessFactors (11+ years), Netdimensions (1+ year), Saba (1 year). Pursuing a position in the learning & development, human resources and higher education administration areas.

Work History

20162018

LMS Administrator

Mid-Atlantic Permanente Medical Group (MAPMG)

  • Provided day-to-day administration support to manage the MAPMG LMS (Netdimensions)
  • Primary support for troubleshooting learner and system issues, process report requests, monitor completion status for mandatory training
  • Provided support to the MAPMG CME Program (created evaluations & quizzes for CME activities using Articulate Storyline 2; uploaded and tested evaluations in LMS prior to CME activities; compiled evaluation summary for CME Program Manager & CME Director review; assisted in managing small Regularly Scheduled Series (RSS) CME activities (including Peer Review QA, Journal Clubs & department meetings); provided support during CME WebEx activities; backup POC for CME/CME Program Manager)
  • Assisted the E-Learning and Instructional Design Consultant in uploading e-learning modules into the LMS; testing module functionality and troubleshooting
  • Administrator for the Physician Education and Development wiki page; updated wiki page with CME webex recordings, learning event information and other department information
  • Monitored the Physician Education and Development Department email mailbox and responded to questions submitted by Physicians and Staff employees
  • Provided support to Meeting/Event Manager and Coordinator as needed
  • Enrolled Staff employees into required Compliance course using Kaiser Permanente LMS (Saba); ran reports to monitor completion status
20122016

QA Specialist / Quality Training Specialist

GlaxoSmithKline (GSK)

  • LMS Administrator (created and revised items, curricula, user accounts and scheduled offerings, recorded learning events, ran searches and reports)
  • Trained and provided support to Users and Administrators in the LMS
  • Assisted in integration of site LMS to company global LMS
  • Coordinated training for GXP employees
  • Reviewed & assisted in creation of training presentations, online modules, other training materials
  • Participated in implementation of training
  • Participated in New Hire Orientation to familiarize new employees on computerized systems and basic company GMP Compliance procedures
  • Assisted in internal, regulatory & third party audits, facility walkthroughs and process assessments
  • Backup subject matter expert for LMS & training for audits  
  • Reviewed & edited departmental Standard Operating Procedures (SOP) and job aids
  • Backup for Trackwise Administrator, provided support to Users
20062012

QA Specialist

Human Genome Sciences (HGS) (acquired by GlaxoSmithKline)

QA Specialist IV (2012-2012)

QA Specialist III (2010-2012)

QA Specialist II (2007-2010)

QA Specialist I (2006-2007)

  • LMS Administrator (created and revised items, curricula, user accounts and scheduled offerings, recorded learning events, ran searches and reports)
  • Assisted in two system upgrades for the LMS and in developing processes to increase usability & visibility of system
  • Assisted in the LMS implementation in the HGS Europe offices
  • Trained and provided support to Users and Administrators in the LMS
  • Coordinated training for GXP employees
  • Reviewed & assisted in creation of training presentations, online modules, other training materials
  • Participated in implementation of training
  • Participated in New Hire Orientation to familiarize new employees on computerized systems and basic company GMP Compliance procedures
  • Assisted in internal, regulatory & third party audits, facility walkthroughs and process assessments
  • Acted as backup subject matter expert for LMS & training for audits  
  • Reviewed & edited departmental Standard Operating Procedures (SOP) and job aids
  • Backup for Trackwise Administrator, provided support to Users
  • Filed, maintained & organized employee training records
20042006

QA Associate

Human Genome Sciences (HGS)

  • LMS Administrator (created and revised items, curricula, user accounts and scheduled offerings, recorded learning events, ran searches and reports, assistance employees in use of LMS)
  • Coordinated training for GXP employees
  • Filed, maintained and organized employee training records
  • Assisted in internal audits
20022003

Teacher's Assistant

KinderCare Learning Center
  • Assisted children with daily needs
  • Assisted Lead Teacher in creating and implementing lesson plans and activities
  • Assisted Lead Teacher in upkeep of classroom
  • Discussed children's daily routine with parents

Education

Graduate Certificates

University of Maryland - Baltimore County

Instructional Technology, 2011-2012

Instructional Systems Development, 2006-2008

19982002

Bachelors, Social Work

University of Maryland - Baltimore County

Psychology minor

Professional Affiliation

Association for Talent Development (ATD)

The eLearning Guild

Interests

Learning Management Systems, Human Resources Development, Learning Development, Continuing Education, Continuing Medical Education, Higher Education Administration, Educational Advising, Coordinating Events & Training, Employee Training, New Hire Orientation & Onboarding, Online Learning, Educational Technology, Digital Media, Web Technology