Service Control Manager
- Recipient of ISO/IEC 20000 & SDI (3 star) accreditations for Change, Release, Problem and Configuration Management processes.
- Reduced risk exposure through implementation of effective Change & Release Management processes with an average success rate of 90%.
- Acknowledged for maintaining updated configuration on historical, planned, existing state of services and other CIs through auto discovery of CMDB.
- Instrumental in minimising incidents and enhancing first time fix rate by implementing Problem Management process.