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Work experience

Feb 2013Present

Marketing Manager

Mashael AL-Sharkia Telecom Est
  • Marketing activities: Enquiries, Forecast, market investigations & studies.
  • Study, understand existing and prospective customer shipping requirements and work closely with the sales team to ensure continued growth and development of existing accounts.
  • Daily, weekly, Monthly and yearly Sales Reports , SWOT analysis, Duty Missions Reports.
  • Manage and develop a portfolio of prospects and existing customers through building strong customer relationship to ensure that customers need are recognized and met.
  • Manage & Supervise Office regular operations, official permits and petty cash.
  • Planning of long , medium and short term marketing strategies
  • Market scan for information gathering and monitoring competitor’s activities and prices.
Mar 2011Jan 2013

Maintenance and Customer Service Manager

Mashael AL-Sharkia Telecom Est
  • providing help and advice to customers using your organisation's products or services.
  • communicating courteously with customers by telephone, email, letter and face to face.
  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • handling customer complaints or any major incidents.
  • issuing refunds or compensation to customers;
  • keeping accurate records of discussions or correspondence with customers;
  • analyzing statistics or other data to determine the level of customer service your organisation is providing;
  • producing written information for customers, often involving use of computer packages/software;
  • writing reports analyzing the customer service that your organisation provides;
  • developing feedback or complaints procedures for customers to use;
  • developing customer service procedures, policies and standards for your organisation or department;
Nov 2007Oct 2010

Operations Supervisor

DHL Yemen
  • Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
  • Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
  • Supervises warehouse sort operations processing international import and export shipments
  • Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary 
  • Works closely with Customs and DHL Imports clearance department to ensure correct processing of shipments
  • Charged with developing and managing relationships with Business Partners
  • Responsible for development and implementation of special projects
  • Ensures quality system is implemented and maintained within area of responsibility
  • Manage Key Performance Indicators and cost levels
  • Assists in annual budget preparation
  • Provides technical product assistance to staff
  • Advises staff of changes to company policies and goals
  • Supervises a unionized workforce of 10-20 staff; responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
  • Sets objectives and delivers results with a short-term, operational focus
  • Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
  • Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
  • Assigns and checks work
  • Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
  • Provides guidance and training
  • Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
  • Provides input to hiring, firing, layoff, promotion, reward, and other decisions
  • Manages overtime
  •  spend up to half of time performing similar tasks as service, production, or support subordinates

Education

Jan 2001Oct 2002

Diploma in Computer Science Ms Office, Internet and Emails (MCS)

British institute Sanaa Yemen
Sep 1996Aug 1999

Bachelor's degree in Science (geophysics)

Sanaa University YEMEN

Portfolio

A Self-motivated, Well-organized, accurate, hard-working, creative and outgoing person with practical experience of working in multinational environments

References

Dr. Mansoor Alabsi Job Title: Country Manager DHL Yemen Phone Number: +967 733226116 Email Address: [email protected]

Portfolio

A Self-motivated, Well-organized, accurate, hard-working, creative and outgoing person with practical experience of working in multinational environments

Skills

-Strong communication skills. - Strong Leadership and management skills. - Goal oriented and ability to work under pressure. - Initiates and prioritize tasks, excellent time management and proactive problem solving skills. - Excellent organizational and interpersonal skills. - Attention to details and accuracy. - A self motivated and creative personality. - Ability to handle multiple tasks and meet deadlines. - Flexible personality and interaction skills. - Possess high integrity and confidentiality level with high sense of responsibility. - Team working and networking skills.