Ibrahim Kassem Ali Rajeh

Ibrahim Kassem Ali Rajeh

Work History

Work History
Feb 2013 - Present

Marketing Manager

Mashael AL-Sharkia Telecom Est
  • Marketing activities: Enquiries, Forecast, market investigations & studies.
  • Study, understand existing and prospective customer shipping requirements and work closely with the sales team to ensure continued growth and development of existing accounts.
  • Daily, weekly, Monthly and yearly Sales Reports , SWOT analysis, Duty Missions Reports.
  • Manage and develop a portfolio of prospects and existing customers through building strong customer relationship to ensure that customers need are recognized and met.
  • Manage & Supervise Office regular operations, official permits and petty cash.
  • Planning of long , medium and short term marketing strategies
  • Market scan for information gathering and monitoring competitor’s activities and prices.
Mar 2011 - Jan 2013

Maintenance and Customer Service Manager

Mashael AL-Sharkia Telecom Est
  • providing help and advice to customers using your organisation's products or services.
  • communicating courteously with customers by telephone, email, letter and face to face.
  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • handling customer complaints or any major incidents.
  • issuing refunds or compensation to customers;
  • keeping accurate records of discussions or correspondence with customers;
  • analyzing statistics or other data to determine the level of customer service your organisation is providing;
  • producing written information for customers, often involving use of computer packages/software;
  • writing reports analyzing the customer service that your organisation provides;
  • developing feedback or complaints procedures for customers to use;
  • developing customer service procedures, policies and standards for your organisation or department;
Nov 2007 - Oct 2010

Operations Supervisor

DHL Yemen
  • Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
  • Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
  • Supervises warehouse sort operations processing international import and export shipments
  • Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary 
  • Works closely with Customs and DHL Imports clearance department to ensure correct processing of shipments
  • Charged with developing and managing relationships with Business Partners
  • Responsible for development and implementation of special projects
  • Ensures quality system is implemented and maintained within area of responsibility
  • Manage Key Performance Indicators and cost levels
  • Assists in annual budget preparation
  • Provides technical product assistance to staff
  • Advises staff of changes to company policies and goals
  • Supervises a unionized workforce of 10-20 staff; responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
  • Sets objectives and delivers results with a short-term, operational focus
  • Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
  • Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
  • Assigns and checks work
  • Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
  • Provides guidance and training
  • Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
  • Provides input to hiring, firing, layoff, promotion, reward, and other decisions
  • Manages overtime
  •  spend up to half of time performing similar tasks as service, production, or support subordinates


Jan 2001 - Oct 2002

Diploma in Computer Science Ms Office, Internet and Emails (MCS)

British institute Sanaa Yemen
Sep 1996 - Aug 1999

Bachelor's degree in Science (geophysics)

Sanaa University YEMEN



-Strong communication skills. - Strong Leadership and management skills. - Goal oriented and ability to work under pressure. - Initiates and prioritize tasks, excellent time management and proactive problem solving skills. - Excellent organizational and interpersonal skills. - Attention to details and accuracy. - A self motivated and creative personality. - Ability to handle multiple tasks and meet deadlines. - Flexible personality and interaction skills. - Possess high integrity and confidentiality level with high sense of responsibility. - Team working and networking skills.