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Ibrahim Hossain

Maintenance Program Manager at Philips Healthcare

Work experience

Oct 2013Present

Maintenance Program Manager

Philips Healthcare
Maintenance program and project manager of released MR Therapy medical devices. Working cross-functionally in R&D and Customer Experience to maintain the products and ensure high level of Post Market Vigilance. 1. Project Manager of changes in released products. 2. Complaint handling: Main investigator of complaints. Ensuring that complaints are handled according to regulatory requirements and in timely manner. 3. Process improvement: key role in improving defect management process, Engineering Change Orders (ECO) process, and Customer Experience process. Currently I am working on my Lean Six Sigma Green Belt certification. 4. Computer systems deployment and validation: Advanced knowledge of IBM Rational ClearQuest. Also experienced in: SharePoint, Saleforce, TrackWise, DOORS.
Jan 2013Sep 2013

Software Development Team Leader

Philips Healthcare
• Working as a SrumMaster of a software team developing software for MR-HIFU device: Facilitating Scrum meetings, supporting the product owners to capture the stakeholders’ requirements and keep the product backlog prioritized, helping the team to work together and remove any impediments, and inspiring the team to reach its full potential. • Leading a cross-functional team which is responsible for software maintenance (post-release change management). This includes handling customer complaints and releasing software upgrades. • Project manager of software upgrades. Managing relatively small projects to release software service releases and patches. • Key role in defining processes and practices in software organization. This includes software development and verification processes, requirements management and risk analysis, and software detailed work instructions.
Dec 2007Jan 2013

Software Verification Team Leader

Philips Healthcare
Software Verification Team Leader – Managing software verification activities in several projects developing MR-HIFU medical devices.
Apr 2005Oct 2007

Test Automation Engineer

Working in the development of Multimedia Messaging Service Center (MMSC).
Feb 2004Apr 2005

Software Test Engineer

Bowne Global Solutions

Software testing of Nokia mobile phones

Jul 2002Sep 2003

Automation and Instrumentation Engineer

Arab Fertilizers and Chemicals Industries LTD

Maintaining the Distributed Control System, process Instrumentation, and network.

Jun 2001Jun 2002

Programmed Control Engineer

Jordan Cement – Lafarge Group

Trainee job in cement factory maintaining the Distributed Control System. Working mostly with Programmable Logic Controllers (PLCs).


Jan 2004Jan 2007


Tampereen teknillinen korkeakoulu

GPA: 3.83/5.  Major: Medical Informatics. Minor: Signal Processing.

Sep 1996Jun 2001


University of Jordan

GPA: 3.1/4. Major in Telecommunications and Computer Engineering.


ISO 14971
ISO 13485
Post Market Vigilance
Customer Service
Customer Experience
Medical Device R&D
Electrical Engineering
Software Engineering
Team Leadership
Software Quality Assurance
Test Automation
Project Management
Quality Assurance
Performance Testing
Agile Methodologies
System Testing
Test Management
Requirements Management
Software Development


ISEB Testing Certificate

Certified ScrumMaster