Ibrahim Hossain

Work History

Work History
Oct 2013 - Present

Maintenance Program Manager

Philips Healthcare
Maintenance program and project manager of released MR Therapy medical devices. Working cross-functionally in R&D and Customer Experience to maintain the products and ensure high level of Post Market Vigilance. 1. Project Manager of changes in released products. 2. Complaint handling: Main investigator of complaints. Ensuring that complaints are handled according to regulatory requirements and in timely manner. 3. Process improvement: key role in improving defect management process, Engineering Change Orders (ECO) process, and Customer Experience process. Currently I am working on my Lean Six Sigma Green Belt certification. 4. Computer systems deployment and validation: Advanced knowledge of IBM Rational ClearQuest. Also experienced in: SharePoint, Saleforce, TrackWise, DOORS.
Jan 2013 - Sep 2013

Software Development Team Leader

Philips Healthcare
• Working as a SrumMaster of a software team developing software for MR-HIFU device: Facilitating Scrum meetings, supporting the product owners to capture the stakeholders’ requirements and keep the product backlog prioritized, helping the team to work together and remove any impediments, and inspiring the team to reach its full potential. • Leading a cross-functional team which is responsible for software maintenance (post-release change management). This includes handling customer complaints and releasing software upgrades. • Project manager of software upgrades. Managing relatively small projects to release software service releases and patches. • Key role in defining processes and practices in software organization. This includes software development and verification processes, requirements management and risk analysis, and software detailed work instructions.
Dec 2007 - Jan 2013

Software Verification Team Leader

Philips Healthcare
Software Verification Team Leader – Managing software verification activities in several projects developing MR-HIFU medical devices.
Apr 2005 - Oct 2007

Test Automation Engineer

Nokia
Working in the development of Multimedia Messaging Service Center (MMSC).
Feb 2004 - Apr 2005

Software Test Engineer

Bowne Global Solutions

Software testing of Nokia mobile phones

Jul 2002 - Sep 2003

Automation and Instrumentation Engineer

Arab Fertilizers and Chemicals Industries LTD

Maintaining the Distributed Control System, process Instrumentation, and network.

Jun 2001 - Jun 2002

Programmed Control Engineer

Jordan Cement – Lafarge Group

Trainee job in cement factory maintaining the Distributed Control System. Working mostly with Programmable Logic Controllers (PLCs).

Education

Education
Jan 2004 - Jan 2007

MSc

Tampereen teknillinen korkeakoulu

GPA: 3.83/5.  Major: Medical Informatics. Minor: Signal Processing.

Sep 1996 - Jun 2001

BSc

University of Jordan

GPA: 3.1/4. Major in Telecommunications and Computer Engineering.

Skills

Skills

ISO 14971

ISO 13485

Post Market Vigilance

Customer Service

Customer Experience

MRI

DICOM

Medical Device R&D

Python

C++

Electrical Engineering

Telecommunications

Software Engineering

Team Leadership

Software Quality Assurance

Test Automation

Project Management

Quality Assurance

Performance Testing

Agile Methodologies

System Testing

Test Management

Requirements Management

Software Development

Testing

Certifications

Certifications

ISEB Testing Certificate

Certified ScrumMaster