Ibrahim Fares

Work History

Work History
Dec 2006 - Present

Supervisor IT HelpDesk

Dubai Islamic Bank
• Mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them • Respond to, analyze and resolve client and PC issues while making use of an in-house help desk system • Supporting the roll-out of new applications. Testing, and evaluating new technology. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications • Monitoring and maintaining computer systems and networks. troubleshooting system and network problems and diagnosing and solving hardware or software faults. • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced resources (e.g. developer, analyst, engineer, etc.). • Working with the Systems Application Support in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team.
Sep 2005 - Oct 2006

Computer Engineer

Al Aqsa University
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. • Create, change, and delete user accounts per request. Setting up user accounts, permissions and passwords. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. • Maintain data center environmental and monitoring equipment.
Aug 2004 - Sep 2005

IT Technican

Cental Elections Commession
• Installing new software and hardware (servers, printers, computer, etc.) • Setting up user accounts, permissions and passwords • Overseeing security of all systems, especially the internet using ISA server. • Installing anti-virus protection • Fixing network faults • Technical support for people using the network • Training staff on new systems • Day to day admin and monitoring of network use. • Suggesting IT solutions to business problems. • Making sure all IT meets industry standards

Education

Education
Jan 1997 - Jan 2003

Bachelor

Islamic university of Gaza

Skills

Skills

Troubleshooting

Technical Support

Retail Banking

Operating Systems

Management

Banking

Microsoft Exchange

DHCP

DNS

Servers

System Administration

Networking

Call Center Development

Windows 7

Avaya IP Telephony

Windows Server

Active Directory

CCNA

MCSE 2003

ITIL

PMP

Certifications

Certifications

MCT

Microsoft

CCNA

Cisco

MCSE2003

Microsoft