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I have had multiple positions while working with AT&T, formerly SBC and Pacific Bell. I designed classes to train service representatives on new products. I assisted management and handled customer complaints on a daily basis. I worked in multiple systems on line while handling billing and orders for consumers. I am trained in using Microsoft Word, Excel and Outlook. I have learned to work independently and manage my workload to complete my goals each day.

I enjoy being challenged and work well with others. Having earned my degree in Business Administration has given me insight into all aspects of the business environment.

Work experience

Sep 1981Present

Business Marketing Representative

Jul 1973Sep 1981

Retail Sales Manager

Montgomery Ward

I managed Bedding and Linens, Housewares and the Giftware Department. I was responsible for the buying and selling of all inventory. I managed 25 employees. I maintained a high volume of sales and continuously met and exceeded my budget. I wrote appraisals and trained my employees to be successful in providing excellent customer service.


Jan 2004Jul 2008

Bachelor's Degree

California Coast University