Visionary and goal-oriented IT/Telecom Senior Executive with more or less two decades demonstrated experience in planning, developing and implementing cutting edge information solutions to address business opportunities. Develop strategic plans for worldwide implementation and operation of client services, product development, product support, quality assurance and training. Initiate and enforce strict budget control addressing company need and promotion of growth. Adept at crisis management, trouble-shooting, problem solving and negotiating. Advance positive company image through public presentation. Experience in application development, benchmarking, capacity planning, project and resource management, cross functional team training. Expertise and specialties in the following operational areas:

• IT Project Management/Deployment

• Telecommunications & Networks

• Software Design & Development

• Mediation

• CDR Reconciliation

• Revenue Assurance (design tools that ensure RA)

• New Product Development

• Budgeting & Financial Controls

• Interdepartmental Coordination

• System Integration

• Risk Management

• Organization & Planning

• Leadership/Team Building

• Procedure Development

• Customer Service

• Client/Vendor Relations

• Good Negotiator

Work History

Work History
Jul 2009 - Present

Chief Information Officer

PakSigma Networks (Pvt) Ltd
Provide executive leadership as Head of IT. Responsible all aspects of IT planning, implementation and support as an integral component of business plan. Engineered turnaround of IT’s performance and service level. Transform IT into a strategic business partner. Manage and deliver multiple large scale projects on time and within budget. Responsible for budgeting, design and support of all types of technologies. •Direct tech support, software development, Internet and Oracle operation for a unit of PakSigma consumer division. Improve service level; establish rapport and credibility with department heads. Reduce week-long average helpdesk backlog to 90% responsiveness within same day. •Hire and manage staff of differing cultures and weave them into team. Initiated and developed in-house training department that enabled timely and cost effective delivery of end-user training. •Effectively introduce and integrate new technologies: Internet, Intranet & Extranet sites for customers, employees & licenses bringing in millions in revenue. •Chief consultant on technology to the CEO and executive teams that maintains and implements technology standards of excellence and compliance in the division. •Increase productivity through applications development and deployment •Manage global relationships with key vendors, consultants, licenses & PakSigma affiliates.
Apr 1998 - Jun 2009

GM Information Technology

InterActive Group
During my tenure I was assigned following projects which successfully executed & completed by me:- i. "Technical Audit" project of Pakistan Telecommunication Company Limited (PTCL). Have worked as a "Billing Expert" with the foreign consultant M/s France Telecom, Sofrecom. This project was contained nine different package, the technical audit of the "Billing System" was one of them. This audit was including but not limited to receivables, Telex, PDN, leased stream, Interconnect and Telephone Billing Systems of PTCL. ii. "Technical Audit" project of SHOA (Private) Limited, an Internet Service Provider (ISP) in Pakistan. I have carried out a detailed audits of all the aspects of SHOA's activity including but not restricted to job assignments and responsibilities, performance monitoring and accountability processes, customer support procedures and adherence to these, adequacy or otherwise of present human and material resources, future requirements for both human and material resources, accounting and customer management procedures including the current billing package and shortcomings. iii. NAtional Database & Registration Authority (NADRA): Have worked for thirteen months on a project of NAtional Database & Registration Authority on behalf of IACGRP as a Country Manager Technical. This project was assigned to M/s Jaffer Brothers (Private) Limited by NADRA. My responsibilities were coordination with NADRA’s consultants (i.e NCR, Expert System, Fas Tech, MGK Consultant & Crestech), also to monitor, manage network of different sites (Karachi, Lahore & Islamabad) and ensure an uninterrupted operation. The network comprised more than 2600 workstations. My responsibilities were included for Data Entry operation of NDFs (National Data Forms) and Electoral Roll updating/printing activities.
Apr 2005 - Jun 2009

GM Special Projects & IT

InterActive Group of Companies, Project Diallog Broadband
A multinational Broadband and WLL Telecoms Services operator. Have worked on following very special and classified projects. The client with whom I was working is confidential. Responsibilities were included but not limited to the following: • Infrastructure designing, Planning and Operation support services • Data sizing and Hardware & Software Selection (dealing more or less 24 TB data on per month basis, completely dynamic database) • Heading the department of enterprise network and operation support services, LAN/WAN/Radio links and other Communication equipments • Providing services to Operation department of IAS (investigative analysis system) during the crisis in the country • Designing and developing an IAS for the law enforcement and intelligence analyst. • Binary CDR files Collection & Mediation IAS has started to collect RAW CDRs files (binary files) from all GSM, WLL/CDMA, TDMA, LDI and Fixed Phone operators automatically. Presently collecting and mediating following hardware switches data: Nortel, Siemens, Ericsson, Alcatel, Huawei & ZTE Mediating and compiling large amounts of seemingly independent and unrelated data into orderly, understandable, and comprehensible graphical formats. The application is specifically being designed for analysts and investigative personnel. It is user-friendly and it does not require specialized or advanced computer skills to operate. Results driven management with a "certifiable" record of delivering; positive returns on investments, organizational development strategies, valued innovations and change leadership. Personal characteristics incorporate a balanced mix of business acumen, engineering smarts along with a humble interpersonal leadership style.
Apr 1998 - Jun 2009

GM Information Technology

InterActive Group
iv. Virtual University – Networking v. PTV – Software development and Networking vi. National Defense College (NDC), Networking, Software Development and Office Automation vii. Inter Services Public Relations (ISPR), Networking. Media Analysis Information System and Office Automation
Jan 2005 - Mar 2006

General Manager - IT

InterActive Group of Companies - Project Diallog CDMA
viii. Great Bear International Services (Pvt) Ltd – Diallog CDMA - (Jan 05 - Mar 06) General Manager – Information Technology I have worked with this company known as Diallog CDMA as well, they were awarded the Wireless Local Loop (WLL) license through an Auction by PTA, established to provide WLL services in Pakistan. Here my responsibilities were included but not limited to the following: • IT infrastructure designing, planning & deployment of hardware • Installation of OS & other associated software • LAN/WAN Networking • Oversee all of the IT personnel hiring, infrastructure, telecommunications and networks, call center support, and application development needs. Planned & launched Internet/Data Services during six months of operations including the Call Center & final selection and purchasing of the software and hardware. • Spearheaded transition to highly functional, streamlined and cost effective solutions that have dramatically improved efficiency, decreased expenses, and optimized data integrity and safety. • Established the strategic introduction of new technologies into the WLL operations at Diallog. • Helped Marketing on selecting the services for launch including the launch of EVDO data services.
Apr 1990 - Apr 1998

Deputy Manager System

Paktel Limited (A Cable & Wireless Co, UK)
Responsible for the Billing/IT department (software development & operations) with staff of over 40 including but not limited to the following: Infrastructure designing, Planning in southern region & Ops support services Operation Support Services, LAN/WAN Networks & Communication Entire Billing Operation of Southern Region (Head of Billing/IT Department) Billing System designing, developing and enhancements (on behalf of Corporate Office, Islamabad):- i. Developed Billing Information System (BIS), it was unique in the Pakistan cellular industry with regionalization process and roamers call details, Real-time rating and discounting engine with tariff offer management (even most complex tariffs and special offers), Itemized billing and Corporate Bills printing etc ii. Developed Mediation Software: developed interface allowing retrieving data from Switches normalizing and preparing for customer billing. Following functionalities were implemented: • CDR collection from the switch. • CDR backup. • Converting CDR files into the format supported by the billing. • Placing CDR in a queue for automatic rating. • Event log. operation history and run- time error. iii. Management Information System (MIS): Credit Management TOS, POS & ROS actions. Producing Tax Certificate, iv. Activation & Deactivation of Numbers & VAS Interfaced with MIS with scheduled & real-time execution, Roll-back, log & audit. Auto SDM used to receive operation requests from the MIS, & converts them into commands. Commands were then sent to Resource Provisioning Systems (RPS). By the results of RPS response, Auto SDM posts the response code to the MIS. Following are the examples of requests processed by Auto SDM: Switch: requests to activate/disconnect a customer, impose/remove account suspension, change service set & retrieve account status. Voice mail system: request to add/remove a mailbox, change a mailbox language & impose/remove mailbox suspension.
Apr 1988 - Apr 1990

PC Programmer

CIDA (Private) Limited
Have served as a PC Programmer. I have also worked with the top management of CIDA on Paktel project. Assist top management in bringing the first mobile cellular company (Paktel Limited) in Pakistan.
Nov 1986 - Jan 1988

Programmer Analyst & Instructor

Qindeel Computer Centre
Have served as a Programmer Analyst & Instructor in Qindeel Computer Centre (C/o School of Ordnance, Malir Cantt, Pakistan Army). Conducted Computer Languages classes and trained Young Officer (YO) of Pakistan Army.


2001 - 2003


Newport Institute of Commerce & Economics
1998 - 2000

Executive MS

Preston University
Jan 1992 - Jan 1994


Karachi University
1985 - 1986


Sind Board of Technical Education (SBTE), Karachi



Telecom Billing & Mediation

Project Management