Ian Burke

t

  • 40 Houghton Street, Somerville MA

Four years supervisory experiences, including two years as CSATL, across five stores of varying ages, basket-sizes, and customer bases. A proven track record of passion and excellence in Team Member development and advancement. Consistent and repeated success in improving teams' performance in customer service, team training, and fundraising.

Work History
Work History
Feb 2015 - Present
Supervisor, Front End
WFM River Street

Assisting in a period of transition after 20+ new TM's were hired. Helped fill the duties of vacant team trainer programs. Helped drive Whole Planet fundraising. 

Aug 2014 - Feb 2015
Supervisor, Customer Service
WFM Symphony

Supervised in high-traffic, low basket-size urban environment. Assisted in leadership transition. Led new Team-Trainer program. Helped build high-performance fundraising culture. 

Jun 2013 - Jul 2014
ATL, Customer Service
WFM Melrose

Opened new store as ATL in new market. Assisted in the development of 50+ new-to-WFM TM's in high-performance, efficient team. Created and oversaw new Team Trainer program. 

May 2012 - Jun 2013
ATL, Customer Service
WFM Wayland

Hired in challenging recruiting environment. Met challenge of competition's store opening in nearby location. Helped build high-morale team with track-record of advancement.  

May 2011 - Apr 2012
Supervisor, Customer Service
WFM Fresh Pond

Supervised floor operations at the highest-volume sales store in the region. 

Nov 2009 - Apr 2011
Delivery TM, Customer Service
WFM River Street

Front End TM with responsibilities involving the coordination and home-delivery of catering and grocery orders.

Education
Education
2010 - 2012
Courses
Bunker Hill Community College

Accounting, Business Law, Organizational Behavior