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Four years supervisory experiences, including two years as CSATL, across five stores of varying ages, basket-sizes, and customer bases. A proven track record of passion and excellence in Team Member development and advancement. Consistent and repeated success in improving teams' performance in customer service, team training, and fundraising.

Work experience

Feb 2015Present

Supervisor, Front End

WFM River Street

Assisting in a period of transition after 20+ new TM's were hired. Helped fill the duties of vacant team trainer programs. Helped drive Whole Planet fundraising. 

Aug 2014Feb 2015

Supervisor, Customer Service

WFM Symphony

Supervised in high-traffic, low basket-size urban environment. Assisted in leadership transition. Led new Team-Trainer program. Helped build high-performance fundraising culture. 

Jun 2013Jul 2014

ATL, Customer Service

WFM Melrose

Opened new store as ATL in new market. Assisted in the development of 50+ new-to-WFM TM's in high-performance, efficient team. Created and oversaw new Team Trainer program. 

May 2012Jun 2013

ATL, Customer Service

WFM Wayland

Hired in challenging recruiting environment. Met challenge of competition's store opening in nearby location. Helped build high-morale team with track-record of advancement.  

May 2011Apr 2012

Supervisor, Customer Service

WFM Fresh Pond

Supervised floor operations at the highest-volume sales store in the region. 

Nov 2009Apr 2011

Delivery TM, Customer Service

WFM River Street

Front End TM with responsibilities involving the coordination and home-delivery of catering and grocery orders.

Education

20102012

Courses

Bunker Hill Community College

Accounting, Business Law, Organizational Behavior