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Summary

I am a motivated, energetic and reliable professional. My talent for quickly mastering tasks results in a completion of multiple awards and certificates displaying leadership and intiative. I am dipolomatic and tactful with professionals and non professionals at all levels. I am accustomed to handling chaotic and frantic situations.I'm also a dedicated customer service leader possessing ability to adapt swiftly to change with minimal oversight. My objective is to instill a shared, enthusiastic commitment to quality services as a key driver of company efficiency and productivity utilizing my analytical and interpersonal skills.Being flexible and versatile shows I am able to maintain a sense of humor under pressure and also thrive in deadline-driven environments. Show excellent team-building skills.

Work History

10/2016

CDL Instructor

Centura College

Train students to identify and diagnose the condition(s) of critical vehicle components when conducting pre-trip, en-route and post-trip vehicle inspections

Conduct over-the-road observations (backing, lane control, shifting patterns, axle weights, etc.) with constructive coaching and re-training in deficiencies

Ensure students understand how to use of all on-board vehicle communication and routing systems

Evaluate and grade students throughout the program. Monitor individual progress, identify any gaps and provide additional assistance as necessary

Maintain student files in compliance with company and regulatory standards

November 2015September 2016

Class A Driver

Postal Fleet

June 2015November 2015

Class A Driver

Pro Drivers

Drive tractor trailer for different clients.

Oct 2012Sep 2015

US Foods

Class A Delivery Driver

As a delivery driver I delivered food to different restaurants.

Jun 2006Oct 2012

Order Selector

US Foodservice

Process work orders in the warehouse by manually selecting the correct products from the racks,palletizing them and delivering the merchandise to the dock secured and shrink wrapped for delivery in a safe and efficient manner. 

Mar 2010Mar 2011

Sales Associate

FOOTLOCKER INC.

I worked as a sales associate. This position consists of counting money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. Resolve customer complaints. Monitor checkout stations to ensure that they have adequate cash available. Greet customers entering establishment. Consistently promote product of the week to sale customers.

Feb 2010Dec 2010

Guest Services Assoc.

Residence Inn Marriott

This position consisted of greeting and welcome guests. I also operated the cash drawer, handling cash, checks and credit card payments. Balance guest accounts,maintained room availability.Make and confirm reservations via telephone and in person. Answer inquiries pertaining to hotel services, registration of guests, shopping, dining and activities. Balance cash drawer at end of shift.

Aug 2007Nov 2008

Accounts Recievable Representative

DICK DYER TOYOTA

Maintain up-to-date billing system, following up collection and allocation of payments. Carry out billing, collection and reporting activities according to specific deadlines. Monitor customer account details for non payments, delayed payments and other irregularities. Follow established procedures for processing payments. Investigate and resolve customer queries

Aug 2005Aug 2006

Sales Associate

Kirkland's
Jun 2003Jun 2006

Correctional Officer

SC Department of Corrections

Provided security, custody and control of inmates in a correctional setting.

Jan 2002Jun 2003

Customer Service Representative/Accounting Office

KROGER

Education

06/201307/2013

Certificate/Class A License 

Sage Technical Services

Class A License 

Aug 1999May 2003

High School Diploma

Columbia High School

Drove tractor trailer delivering bulk mail.

Skills

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
  Oversee front-office operations and provide impeccable customer service: Develop and implement strategic marketing plan for business  
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

References

Ken Hiller

(803) 479-5275

Brian Wilds

(803) 446-0898

Brian Adams

(803) 361-3224

Donald Rutherford

(803)924-0773